Human Resources-Public Asstnc

Tried calling they stopped taking calls at 10am come on I could see after lunch but this 10am u spend more time on hold

I moved from out of state and went to the office four times for my Ebt card. I filled out the paperwork and submitted the documents, including the house contract and driver's license. After that, 10 days, I did the interview for over an hour and told them to send it to me when they got it. A week later, I got the documents and they were different names. So I went to the office and told them again without an apology and got an autograph that the name was wrong. How many documents did I submit? It's been almost a month. In the state where I lived before, I did the interview the day I visited and got the food stamp within a week. The Auburn employees were almost black. I was so disappointed to move here in Alabama. Few people are basically nice here. Also, they were too slow to handle their b

There was an open case for my granddaughter’s, the mother didn’t want them , the father just didn’t want to lose control but was okay with someone else taking care of them. There is abuse, there is drug use , they made 1 home visit to the fathers home, never spoke to the mother or made a home visit and now the girls are in a shelter. They LIVE with me, although I don’t have custody because of Alabama DFACS, ( parents have rights, not the children) those babies are staying in a shelter and not in their beds.

Going through the court system was the most frustrating part of my life and I'm very glad to say it's over with praise the Lord. The folks at Dhr tried their best to do the right thing and they seemed like compassionate and caring people from start to finish. At first I thought they were out to get me but as the process played out in real time, I quickly learned that they just wanted the best for the kids. The attorney who represented Dhr in court was sharp as a tac and was probably one of the chief reasons the kids ended up in the right place. The social workers seem overworked and underappreciated so I commend them for the work that they do. I met a lady in the front office who said she lost family members in the Tornado that hit Beauregard... I'm sorry to hear that and will keep prayin

I have never had a bad experience, I have had to call several times and they are always professional and nice to me on the phone. They actually listened to my concerns and answered all of my questions. I appreciate their hard work. Thank you Lee county DHR. I appreciate the hard work you all do for the Lee county residents.