HSHS Medical Group Family and Internal Medicine Maryville

I had to call this office today for my girlfriend I was transferred to a woman by the name of Jennifer, when I got out the phone with Jennifer she tried over talking me, tried telling me what was going on with her before reading any notes! When I finally told her the right steps her response was idk what you want us to do very rudely, but I thought this was her doctor and they were supposed to help! I told her that uncalled for and very smart. She respond by yelling my name because I told her about herself! If she can’t fake it to make maybe this job isn’t for her!

I am looking to switch Doctor’s. It always takes 5+ minutes for them to answer the phone and I’ve waited as long as 40 minutes. Front desk staff is rude. I was trying to get seen for ADHD and the front desk girl said “why don’t you see a psychiatrist, that’s what most people do.” They tell you they will check on something and call back and never do. I feel like there’s always issues with paperwork like orders and pre authorization. If you want to get an appointment expect it to be a month out. While at an appointment I had a concern regarding my mental health and was told by the MA that I had to make a separate appointment for that. Your care does not seem like a priority to them. I had a CT done with the results uploaded on MyChart the day after and wasn’t called until a week later.

I've been dealing with a reoccurring problem with this office for over 2 years now. No one ever answers the phone! It's a half hour minimum to get anyone to answer. Either it's a front desk person problem, phones don't work from reading the other reviews or they're extremely understaffed. Either way not my problem and I'll be looking for a new office soon. Once I can actually get to my doctor she's great though. Dr. Shirley

My number 3 rating has nothing to do with the staff. Amanda Kilzer and Dr. Malcherik are excellent care providers. The office now also has new2 health care providers. My lower rating is because of It new technology especially the new computer system and the new phone systems. As a former medical office manager. I completely understand that moving to a new office can be kind of hectic, but It is now almost 4 months since the move and it is still hard to reach their office by phone. Hopefully , someone who works as a regional office manager, would step up and help the office staff get everything up and moving more smoothly for the office, medical staff. This is what I

If you want to be treated like an inconvenience, look no further...this is the place for you. If you would like to nearly lose your vision despite multiple phone calls and visits because they are unable to diagnose ophthalmic shingles then you've found your new medical provider! If you need to have labs drawn (wherein the process itself takes an hour to complete) and would like to wait over a week for results, HSHS Medical Group will be happy to accommodate you. Make your appointment today, prepare yourself for waiting room time and hope that there is nothing seriously wrong.