Horizon Eye Care Group

Front office staff called a week before my scheduled appointment to tell me they have to reschedule. Only to reschedule me for the same day/time as previously scheduled. 🤷‍♀️ But then, upon arrival, and although already pre approved, wanted to scan physical cards. My vision insurance only provides digital cards. The front office staff told me I could not be seen without physical cards. I’ve since transferred to another practice that of course accepts digital cards and preauthorization.

It's bullshit that they treat someone who has stage 1 dementia like crap because that patient forgot when his appointment was and wouldn't reschedule because they logged it as a no-show. Complete disregard for the mentally handicap!! 😡😡😡😡

If I could rate this practice with less than one star I would! I scheduled my 90-year-old mother and myself for appointments with the ophthalmologist in this practice. My mother has a complicated health history that puts her at risk for vision loss. After her ophthalmologist of many decades retired last year she decided to try Horizon Eye. We were there for between 1.5 and 2 hours walked away without even knowing what her (or my) visual acuity was. At the end of the appointment they said we would need to schedule separate appointments with an optometrist in the practice to get visual acuity completed. That appointment could not be made for another month out. I think this is deceptive to bring in the revenue of a second insurance copay. When I was examined I asked questions about a medical

I am so glad I found this place. I found the office staff and the doctor were both professional and very friendly. Dr. B even went above and beyond checking prices of different brands of contacts for my son. They don’t have the largest selection of glasses to pick from but the staff and 5 star customer service I received last week will have our family going back.

I waited 75 minutes after my appointment time and hadn't seen a doctor. I just left. These people have absolutely no consideration for your time. Let's see if they try to bill me for a non-service appointment.