Hope's Vision

The doctor was extremely nice. When I picked out my glasses, I specifically wanted a pair with black rims. I picked out a pair that was not black and asked if it came in black. The lady assisting me found a pair that appeared black. Once they arrived, turns out they were this green color. I tried to wear them for a day or 2, but I hate the way they look. When I called back, they said they would get back to me. They even said they called over multiple people to look, and they look black on their he screens. It’s been 10 days. I paid close to $300 for a pair of glasses that I don’t like, and now I am just wearing my old pair. Essentially flushed $300 down the toilet, I’ll never wear these glasses again.

Today I had my annual eye exam with Dr Hope. I've been seeing him for years and I'm always impressed with how professional he is and how friendly and knowledgeable the staff are. The young lady (Dana) that helped me with my choosing my new sunglasses did not miss a trick. She explained in detail what I would be getting in my glasses, helping me pick out a beautiful pair of frames. She also adjusted an old pair which afterwards amazed me at how well they fit. I highly recommend this office, you won't be disappointed!

My husband and I had an appointment. We were taken right on time. The ladies were friendly and helpful. Dr Hope was friendly and informative, I ordered my contacts from them also, great price too for a year supply. Thank you Hopes vision and lyla for taking the extra time to help with everything. We highly recommend Dr Hope!

In late September, I ordered contact lenses from Hope’s Vision but received no updates for almost a month. Multiple calls went unreturned, despite promises from the staff member handling orders that someone would call me back. When I finally spoke with her, she assured me the contacts would arrive that day and promised to call—again, no follow-up. Eventually, I was told the right lenses were ready, but the left ones hadn’t arrived. It was later admitted she had forgotten to order them. The lack of communication and accountability throughout was frustrating and unprofessional.

Hope’s vision is awful. They were pressuring my partner to get glasses for my kid at a time my kid just wanted frames for aestethics and the doctor said they didn’t need prescription glasses then. Tried charging our insurance then us an exorbitant amount for a product we never requested to be ordered or received. Family of four, with lots of family nearby, will not return.