Holyoke Medical Center Gastroenterology (Holyoke)

We love the doctor, but good luck ever reaching anyone at the office. Whenever I call, I get a voicemail, and have left message after message, and no one ever replies. Their office staff have informed me that they have no record of lab work that has been faxed multiple times with confirmation receipts. I am now waiting to see if a treatment is going to be canceled on me because the order was put in incorrectly and I have been trying for a week to get in touch with this office to have it corrected. The doctor is great, but the office is incredibly difficult to even reach, not just by patients but by other specialists whp have reported to me that they have tried to reach this office and have gotten no response. It makes care coordination almost impossible.

My PCP submitted a referel for my 10 year colonoscopy. The woman from this office called to schedule me, 3 months out. The time finally came and another woman called day before to say... You're not getting a colonoscopy tomorrow, you're coming in to provide your medical history, then we'll schedule the procedure. Really?! Id love to see how that office visit was coded for billing? Why do i feel im watching the doctors and hospitals jerking the patients around in order to keep their head above water financially? Im done with this place.

Dr. Byrns an excellent doctor

Went in on a friday last appointment of the day to maybe start the ball rolling on way i have been having so much digestion issues for so long. It seems like before i spoke the NP she had already deteremined that it was IBS. Which i have no symptoms that match that diagnosis. When i questioned her reasoning I got the answer of " what do you want me to do. Change you life style and what you eat." Which she didnt ask me about my daily activities or what my diet is like .This medical system has gone to shit. Yes it was a friday yes i was your last patient but no I did not deserve a pre determined answer so she could go home. I have been waiting to see someone for almost 3 yrs and was told to follow up with my PCP. I want that AI recording of our session non redacted