Hoag Health Center - Foothill Ranch

I’ve been wanting to go to this facility ever since I moved here, finally my insurance allows Hoag so I went ahead and booked with the doctor there. Somehow my original appointment got scheduled with an endocrinologist; Im a male and was going in for establishing care.They called me, I let them know there was some sort of mistake as im just needing a general doctor for routine care and establishing care initially. They changed my doctor to a doctor who is accepting patients and I met with Dr. B Yee today. Now let me say, I usually hate going to the doctor but Dr. Yee made me feel comfortable to open up about the small issues that usually I might forget about or don’t want to say. For establishing care, I feel like my experience was really good and what he told me I can trust and I feel is

This is such a nice location. Very clean, very well organized, well lit, love the modern look, and very spacious inside. They offer different types of care: OB-GYN, Sports Medicine, Pediatrics, Immunizations, Primary care, Gastroenterologist, Allergies, family medicine. Lots of nice pleasant waiting areas. Must of the departments have a self served check in system in place. Very convenient and fast. Lots of parking. This is the Hoag Medical Health Center, which is connected to the Hoag Urgent Care this is located right next to it. We have been here a few times for regular check ups, excellent service each time. And we have been to the urgent care wing also one time, again, awesome service. The care quickly is great. I really like It. It also has some shopping stores, they all have to

Wait in the room alone for 20 minutes with nobody attending me. I’m with a strong back pain and they told can give me only ibuprofen because they don’t have any other better drug. To take ibuprofen I don’t need to go to an urgent care and pay 50 of co payment

Hoag communication system is very bad. Phone answering service is the worst! Call back number never works. I tried couple of times. I waited more than 30 minutes to told to an agent, that didn’t happen, call back system is useless too.

The staff keep cancelling appointments over and over again. I could understand occasional urgent cancellations but these are months ahead cancellations. They cancel even already rescheduled appointments. Their appointments team never pick phones and almost always you have to wait couple hours for call backs. They will just provide appointment times based on their favor, they wont care if the time or office is not the one that is closest to you. Talking to managers, directors has no difference. Even doctors acknowledges the non necessary cancellations. Very much disappointed.