Heritage Hall Front Royal

Staff is caring both to the residents and to visiting family. The staff kept me well informed as I was the main contact for my father while he was in the facility. My dad loved the food and they would get him more if he would ask for it. They told us he would need 6 or 7 weeks of therapy before going home and he was right on schedule until he had another medical setback.

My mother in law was a patient of Heritage Hall in front Royal Virginia. She was there nearly a month. During which time she developed a hoarse cough. It eventually took her voice. This facility never did anything to treat this illness. On my first trip to see her I noticed the whole 200 wing smelled of urine. After talking to my mother in law we found out she was left in urine wet clothes and bedding for hours at a time. This after she pressed the call button for assistance to use the rest room and was ignored. This is a dangerous facility that should be shut down. This feedback will be followed by reports to the proper authorities.

These guys took great care of me during my 3.week stay.Thanks to everyone

I was very impressed with Heritage Hall. It was really not what I expected at all. The staff from applications,to therapy, and nursing was absolutely wonderful. It did feel like a home. I was even given a card to call a administrator if need. The ladies at the front desk made you feel right at home and answered any questions. My father still goes back and visits often.

I visit this facility every day to see my dad who they have been assisting for over 5 weeks now. Everyone has been so nice to him, provided great care for him and assist him with any issues he/we may have had. There is no other place I would want him to be. He was in another local care center, wish we would have come here first. I’d like to give a BIG thank you to everyone who has helped make his stay as pleasant as it can be. I have read some of the negative comments and couldn’t disagree more. For us this has been as pleasant as a stay as we could expect and our family thanks you all!!