Hennepin Healthcare

This place is a fraud! I called for an appointment and they recommended a tele-health appointment via the phone. The doctor on the phone told me he would have to see me in person to help me in any way. They charged this as an out patient visit which came with a $310 out of pocket cost for a useless 5 minutes phone call.

Ended up here by sheer bad luck due to an auto accident and was not conscious to tell Emergency responders to take me somewhere else. Never got a room the entire stay and billing dept got everything so messed up that I’m still cleaning/fixing things up with insurance two years later, but doctors were great so I guess that gets this place a two star instead of one. Avoid this place at all possible. You have been warned.

I go see a doctor, they sent me a bill for what I owed. I gave them a call to set up a payment plan. Turns out they set up a payment plan for 6 payments of $45, when the actual number of payments should have been 7. So now it got sent to collections and it impacted my credit score. Grossly incompetent billing staff. Oh, and also, the desk lady asked whether I was born in the US. It made me greatly uncomfortable. She kept asking though, didnt seem to care.

They said my scan was covered only 45.00 copay gave them insurance they sent me a self pay bill for 200.00 when I called and gave them and reminded themmy Humana insurance info they rebilled and added a operating room charge which wasn't on first itemized bill. I called both my insurance and clinic two months before scan making sure I'd only have a 45 copay. My insurance company did a three way conversation and they said they'd fix it. The third itemized bill was a different amount. I took pictures of these and sent them to attorney general s office so they sent it to collections with even different amount s stating I only paid them 45.00 when I paid them 90.00. please report these types of things to attorney general and bbb if Minnesota and medicare fraudulent

DISAPPOINTED:- This hospital is the worst place to go for help or if you have a medical problem, don’t go. There are a lot of nice places in Minneapolis that are worked by a professional doctors ready to help you more than and beyond. On June 09, 2019. I’d visited this clinic and when arrived the location, there was a lady in the front desk, she was kind of nice person and very humane. I asked her if she can help me to make an appointment with doctor then she took my ID and every other thing that is required someone to have who is willing to book an appointment. Then she said you’re all set, please come back on June 26, 2019. As my appointment time approached I arrived the venue earlier to have time for checking in, then front desk lady was ask me to catch up with the queue, after ti