Heart Center of Metrowest

Condition of office was poor, I went in to see a nurse to pick up a monitor and was forgotten about in waiting room. Nurse was less than explanatory. Overall feel is they just don’t care about patients.

They only get 2 stars because of Dr. Davidson, but the rest of the office is atrocious. Front desk staff is rude - I called to check on some info because I had a missed call and the woman was incredibly dismissive. We called on a Friday afternoon per their instructions and were told we would get a call back, because something was not right. Never got a call back, tried calling back the following Monday and no one could be bothered to answer the phone. We called starting the minute they opened. I guess this is how they value their patients who are sick/not feeling ok after following their instructions.

I called and spoke with Myrna. It was a bit unpleasant. She gave me unnecessary attitude, as I remained polite and respectful. I’m not sure if she was having a bad day, but she made me feel uncomfortable and dismissed.

Love this doctor and the staff. Dr Christopher Gange. Even gave me his work email to contact him w concerns! Walked me to the receptionist to order additional tests. Dr took the next patient personally from the waiting room. On time! Highly Qualified and educated front desk staff at the desk and in the that talked me through what the process/experience would be with the next two tests. pre-exam was great w MA. Got me in 10 days sooner then my appt without having to ask! They scheduled my next appt during his lunch break as he was booked, voluntarily and said if something else opens up sooner, will let me know. Excellent service. Feel I’m in very capable hands.

Heard a male provider ask a female employee if someone was in the room. Female replies, “no.. actually yes.” Male doctor responds in condescending way, “yes is not no. Yes is yes.” Not a very emotionally safe environment for staff. Providers seem stiff and stressed out. If this is what they’re showing to the patients, what is going on behind closed doors? Very concerning.