Hartford HealthCare Medical Group

Worst Dr office ever. Receptionist is rude. Birdsall is an awful Dr, very rude. She looks at you like you’re dumb. She doesn’t make you feel comfortable. They called me to ask if my dr put in a referral for something I went to months ago.

No issues with the level of service. My issue is if you do not have a credit card to put on file with them no service. I do and I did . I have Atena medicare plane. I am not comfortable with companies having my credit card on file. I never had an outstanding bill balance with HHC that was not paid in a timely manner. I have received notices from health care companies / providers that my information had been compromised. That is why we need laws to prevent this.

I called Dr. Reis's office hoping to see her after I had a physical two weeks ago. I've been having an allergic reaction to something that I ate since Sunday (Monday was Memorial Day and I was out of town for the weekend). I've been on Benadryl for 4 days. They sent me to a place in Glastonbury and gave me the wrong appointment time over the phone. I called back today trying to get in to do blood work because I still have a rash and flair ups and I was told by the receptionist that the quickest they could see me was 9 am tomorrow after I was explaining to them that it was urgent. Tomorrow makes 5 days of my ongoing reaction. Urgent care next door wasn't helpful either.

When I was meeting with Dr. Nafees, I always left the office knowing exactly what she had ordered and what my next steps were. Since having to meet with an APRN, I do not feel that my needs were met, professionally or otherwise. I mentioned a what could be a serious symptom, and she didn't appear concerned. I am not even sure what kind of appointment it was. I heard it called a wellness check, a medication check, and another kind of check. I left the office rather confused as to what I was to do next, as the APRN was rather vague. Some of her notes on My Chart, conflicted to what i thought i heard during the visit. I am seriously thinking of going elsewhere, since Dr. Nafees is cutting down her hrs at that office.

You deserve better care than this place offers. I was a patient here BRIEFLY in 2016 and it was horrible. I had a terrible administrative experience and no one cared. There was absolutely no consistency across the team in terms of information and communication. I went to pick up a simple TB test form and was told to wait for what ended up being 45 minutes - just for the signed paper that had been next to the receptionist the entire time? It was such an unbelievable waste of time and energy, let alone the lack of care shown by the actual providers. Fast forward to 2024, I need the vaccination records they have on file and I call the office - NOTHING HAS CHANGED. Jasmine tried to help but when I called back again 2 minutes later and a different receptionist answered the phone: 100% dismissiv