Hartford County Oral Surgery

I would like to just start out with, after reading all of the reviews I was very surprised. I have Husky Health Insurance and I was so scared I wasn't going to find a place to be able to pull out my wisdom teeth. I had an appointment about a year prior to this place in New London but I was too scared to go because they only offered laughing gas and you had to pay out of pocket for that. Then when the pain got bad enough I went to call them again and they didn't accept Husky anymore and that's when I found this place! They were extremely helpful and informational. When I found out I would be able to have the anesthesia it made me feel so much more confident in getting the surgery done of having to get all 4 wisdom teeth out. I didn't necessarily need all 4, but after doing a lot of research

Unfortunately they don't treat people the same way when it comes to making appointments. If you pay, not the insurance, and when you don't have medical condition - then they treat you better. Today it happened to me. That is very sad

It’s nothing against the doctor, Dr James is great! But the staff there is so rude, you’re not allowed to bring anyone in the back with you for your appointment and to even get an appointment it takes two months of calling them and leaving messages. I left a message with the answering service serveral times and they were supposed to get back to me in the morning after and still nothing. Five stars for Dr. James , ZERO stars for his staff.

I had my wisdom teeth removed all on the same day and it was a quick and easy process. The nurses and Dr's were makin sure I was comfortable and knew how the procedure was going to go. I felt safe and well cared for. I recommend goin here if you need yours removed. They did an excellent job on communication and assistance. I was done within 2 hours of bein there, and I had the proper proscription as well as instructions for post op. I want to thank all the staff members in that buildin who helped me do my wisdom teeth extraction in one day!

Probably the worst dental experience I’ve EVER had. Was told id have anesthesia for my surgery - they tried doing it without. They didn’t even know WHICH tooth they were extracting. It was the sketchiest experience of my life. Walked out - will go to a surgeon in Berlin. Never again, Bristol. So completely unprofessional in almost every way. Edit - I want to be fair. My second appointment went much better. They still thought I was there for the wrong thing initially, and I almost walked out again. BUT once the doctor came in I felt MUCH better. I actually really liked him. So I’m bumping this up a few stars. I will continue to update this as honestly as possible as I continue on with my appointments. I liked the Rocky hill location much better so far. Back down a star. Not loving Bristol