Hannaford Pharmacy

I recently relocated to this area and chose Hannaford Pharmacy for my proscriptions. I have been impressed with the professionalism and caring staff. I commend your team with supplying rapid delivery of my proscriptions. I am happy to recommend Hannaford Pharmacy to anyone.

I have never been treated by pharmacy staff with raised eyebrows while picking up a prescription to address my COVID-19 situation. When the medicine was ready, it was left on the counter while staff moved away. No one asked if I had any questions. However, on another encounter there is a pharmacist that went out his way to accommodate to transfer a prescription from another location.

The process and the poorly designed Hannaford Pharmacy RX app create a very poor client experience. It's often 3-4 days to fill a script and the RX app/website isn't capable of telling you it's in progress (when they send you a general text message between request and refill that says your our of refills on your prescriptions). Over the past 2 years I've had to recreate my User ID several times at the request of their RX customer service department. Here is what I recently submitted on their web site: Your RX app gets increasingly more frustrating, especially as a 30-year app and web developer. It's now staking 3-4 days of advance requests to fill a prescription, which I can handle, but the frustrating part is there is NO WHERE in the app to see that a script refill is in progress. So on

Over the last few months there has been a lot of turnover of personal at The Latham NY branch. I have totally lost all confidence in knowing my prescriptions are correct. My copay cost changes every month. Last month one of my my copays was $35.00, today the same medicine is $83.79 ??? The attitude if you question anything is horrible. I questioned a new medication that they said I needed, They couldn't tell me at the time if it was a new medication or a generic medication to replace a medication . I have been with the Latham NY branch for over 30 years and I have never felt this way. Horrible people skills. Looks like it is time to change pharmacy's. I do not trust that they will screw up my medications.

The staff are friendly and efficient. They have gone above and beyond for us on more than one occasion. As a bonus, all our scripts are MUCH less expensive than they were at the store we used to go to.