Hallmark Healthcare Center

The staff at Hallmark Healthcare and Rehab Center were absolutely amazing. Patricia and Shane and a few other Faculty showed genuine passion and compassion during this very distressing time. Patricia literally held my hand through the entire ordeal and worked tirelessly to find a successful last-minute solution for my loved one—something I truly believe was God-led. Ms. Betty, the evening nurse, was a true standout, but every nurse I encountered who cared for my loved was wonderful—I just wish I had gotten all their names. The support shown to my loved one and me at this facility meant so much. I am incredibly grateful and have no complaints. This was truly a blessed experience. Thank you all and may God bless each one of you!

I'm a retired hospital nurse (1999) and this is some of my complaints. The staff are very inexperienced, work short (especially at night). My wife spent 2 terrible, and nasty conditions for 2 weeks. I had to come in almost every night to help my wife to the bathroom because no one answered her call light. When I got there, there were no one at the nursing station and there were several call lights going off. I attempted to contact the nursing station several times with no answer! The facility is very dirty and run down, paint is chipping, floors are dirty. The staff is always working short staffed and the residents have to bear that as well as pay for staying there. My wife was on a renal diet, yet she got a regular and nasty tray almost every meal. My complaints went unresolved. Very poo

Don’t walk, run away if you value your life and safety. This place is dirty and staffed with lazy people incompetent “nurses “.

My father has been here for almost 2 weeks and we’re looking for a new facility. It is extremely outdated and in need on renovations— my dad’s bed is broken and has been since he’s been here. The staff…. Eh. There’s a nurse named Karen and a tech named James that were very attentive, kind and patient. But on the other hand there’s an unpleasant nurse named Nurse Smalls who is LOUD, rude , uses a very nasty tone with the patients and family and has no business caring for people. The overall environment is not one you’d want to have your loved one in. For lack of better words, it’s GHETTO.

This facility needs to be closed due to Poor care of patients. Patients are placed in the day area and left unattended while a TV is on like it’s some type of babysitter of the patients who aren’t even alert to watch it. Patients personal items go missing. Patients are not being given their physical therapy in a more frequent basis to help them gain strength after having a stroke. Patients are heavily medicated. Patients are given shots and not informing family members of what they’ve been given or why they were given. Patients are not being cleaned on a daily basis. Food left on their face and in their facial hair for days. Patients are not being turned or adjusted when they are in bed to prevent bed sores. The CNA and nurses ignore your concerns and complain that they are short handed.