Hallmark Health Medical Associates

Now called Tufts Community Care, my entire family made the mistake of choosing this practice years ago, and things continue to deteriorate. Despite the fact that I really like my PCP, who tries to be responsive, the practice itself is a mess. I’ve had my medication changed (accidentally?) without my permission, tried to make a yearly physical but ended up charged for a sick visit because it was 2 weeks shy of my previous year’s appointment. The gatekeeping prevents you from seeing your doctor for almost anything beyond well visits, they want you to go to urgent care. Woefully understaffed, appointments are cancelled, and calls to reschedule go unreturned. A well visit now requires TWO separate visits, they no longer draw blood there, you need to make a separate trip to a lab to have your

I was incredibly sick with a 103 temperature, sore throat, headache, dizziness etc and called to schedule an appointment right at opening. At my appointment I voiced my concerns and what I believed was happening. The doctor completely disregarded everything I said and believed it to be 5 different things (one which was covid and I had tested negative twice). He treated me for 2 different things that he believed it might be, one of which would impact my ability to breastfeed (the only way my baby would eat) I voiced my concern for not being able to feed my baby while being treated for something that was just a small possibility of having. I was told this would take 2 days for my test results to come back but in the meantime take the medication the was a 7 day supply. After 3 days i didn't

Absolutely abysmal healthcare. If you are ever nervous about your health and would like diagnostic imaging to rule out more severe conditions, do not trust the NP Maggie Pierre with your care. Ego of a doctor with none of the education or experience. She refused to give my mother an MRI, even when my mother offered to pay out of pocket. We are thankfully able to pay for this service if insurance doesn't cover it but Margaret refused this and said 'it doesn't work like that'. My mother and I have worked in healthcare our whole lives. In what world would a health service not be allowed with self pay option? My mother left 3 alarming messages about her symptoms to the clinic as she was concerned about her health and each one was ignored for a total of 2 weeks of radio silence from people wh

If you want a caring, understanding NP DO NOT go to Maggie Pierre. I was left in pieces by her and her staff despite me reaching out to their patient portal 3 times. I finally got a response when I called and it wasn't comforting. I felt she talked down to me and was irritated I wasted her time. Midway through my sobbing she did ask "Are you alright?" To which I responded "No". She walked me through all the steps she had taken to address my concerns - which were referrals to specialists who she said could determine if I needed any imaging as she doesn't order any. She then stated my appointments for rheumatology and urology were not that far away - at this time they were 3 weeks and 4 weeks away and more than a month out when I first messaged her requesting the MRI brain (to rule out brain

Do not let the phlebotomist touch you if you need blood drawn, she couldn't hit my vein (my veins are huge) she then got angry at me, asked ME what she should do and got upset and insulted me when i asked her to leave the room because was making me nervous. Im horrified about this Front desk was good Med assist Marie was very kind Margret Pierre NP was very nice, i found her attentive and not pushy or judgmental. Overall it was a good experience but the phlebotomist hurt me, i can only imagine what she does with hard to hit elderly veins. Too bad it should have been a 5 star review