H-E-B Pharmacy

Honestly the best pharmacy experience I have ever had. I just decided to fill my dog's chronic medications at this location today as it is very close to my home. The staff were all so friendly and helpful. I even decided to get my flu shot and they were able to fill my meds and get me vaccinated within 30 minutes

COVID-19 vaccination process is horribly unorganized! Pharmacist, Dipak Bhatt, was unprofessional and rude. Mr. Bhatt yelled and banged on the counter as he was claiming he called me to set up a second vaccination appointment. He did not. I had to continuously call them. After getting my first vaccine, I was told to call five days before. Thankfully I started calling a week ahead, but that didn’t get me in on day 28. When was I supposed to call to get in on day 28? How come no one called me to warn me about the delay? So, when I was able to get an earlier appointment via text, I did so. Mr. Bhatt wanted to set an appointment days after my 28 days, which I hear is fine. However, according to several other HEB pharmacies there should have been an allotment saved for those of us who received

I called to have my prescription delivered yesterday morning and was told that it would be sent out that evening, when I realized that my prescription was never delivered I called them back and was then told that my payment was declined I told her this wasn’t possible because I was on the phone with her when she took the payment and she said nothing. I was then told that she didn’t take my payment immediately and that she had written my card information down to charge at a later time, the person on the phone then found my unprotected card information laying around on a sticky note and repeatedly it back to me thankfully they wrote it down wrong so I told them to put the correct information directly into the system and was told I would get it this morning. At 11 I called again because I sti

I love it when you call a pharmacy and the person answering the phone knows exactly what they are doing and courteous at the same time. With pricing varying so much among different pharmacies, it is refreshing to call one and get a good idea of what you are going to pay quickly and courteously. The woman answering the phone today around 11:00 AM in the pharmacy was just awesome. I called the CVS on Southwest Fwy and the woman answering the phone didn't even listen to my questions and directed me to call my insurance company which I had already told her I did and got an estimate, but it would be more accurate if I called the actual pharmacy I was going to pickup at. HEB is always great at customer service and that is one of main reasons I continue to go back.

This is for the female working at the pharmacy on Sunday August 11, 2024 at abut 10:15 am. I went to pick up a prescription and she said there was nothing filled, then told me what was transferred was cancelled. I spoke to her about the prescription, issues I’ve had in the past, etc.; i.e., just trying to understand what were my options. It was maybe a 3 minute conversation, and there were ZERO other people waiting. I wasn’t rude, mean, or pushy. She tells me, “as you can see, the pharmacist stepped out, so you can come back in a few minutes to talk to them.” I responded with, “I don’t know who is the pharmacist, so no I didn’t see them step out and I do not know why your comment was necessary.” I then told her I no longer want to continue here and will get my prescription elsewhere. Leave