H-E-B Pharmacy

The absolute worst pharmacy I have ever been to. Prescriptions are never ready on time. When a doctor calls in a prescription you either have to go there in person or by phone for them to even fill it and wait close to an hour. Or when they say your prescription will be ready at a certain time it is never ready and still have to wait an hour. I waited in line today on the outside lane and they told me my prescription was glass and could not go through the tubes. I informed them my son had the flu and I could not go in so they said I could go to the other line with the window. I had to wait for another 8 cars 40 min after waiting in line the first time with a sick baby in the car. No apology or offer to bring it out and to top it off it was still not ready and had to be mixed and wait for a

Slowest pharmacy I’ve ever used. Waited 40 minutes today. Finally, when it was my turn I was told that my insurance wasn’t applied l. I provided my Cinga health insurance card. The employee told me she could not use it because it didn’t have a pin on it. I let her know I had a medical and dental card there is not a pharmacy card? I had to leave without my prescription because she could not apply Cinga health insurance.

Pharmacy appears to be outdated and is unable to lookup United Healthcare insurance. If you call, they will lie to you and make wild claims about being able to apply a 50% discount and then tell you that isn't possible when you actually show up. Even made us call United to confirm that it is the pharmacy that isn't able to do their job. correctly.

Giving it a three star not due to this one being bad or dirty or anything like that but three stars for them every month not having my children’s or husbands medications in stock/don’t have enough to fully fill the prescription (even when the prescription isn’t anything crazy or out of the normal in quantity) nor can they tell you when or how long it’ll be that they get a new shipment delivered of the medications…I’d usually be fine and not to frustrated about it if it were only one specific medication that my kids and husband were all on but it is 3 different medications and obviously all different strengths and quantities etc… this has been an ongoing issue for at least the last year and a half maybe even 2 years total now and has only gotten worse throughout this year. We have unfortuna

Slowest pharmacy on planet earth. Just waited in drive through line for 40 minutes only to be told my prescription antibiotic isn't ready yet even though it is after the promised time. She told me to come back in 15 minutes and they will have it ready. Which means another hour of my life WASTED having to go through that line again. Not even a single apology. Extremely frustrating.