Grande Pointe Healthcare Center

I toured this facility recently and I was very impressed. Beautiful facility and all the staff seemed very friendly! The residents appeared happy and looked well! I also liked that it’s tucked away in a quite area of Richmond! Highly recommend!

My loved one has been a resident at Grand Pointe Healthcare Center for a year and a half. The facility’s Administrator, Tiara Bivins, has been very diligent in answering my questions and addressing my concerns. When we initially met, she encouraged me to provide honest feedback as she was new to the facility and wanted to address any gaps involving staffing, resident care, etc. Overall, I am very pleased thus far. I appreciate the dialysis center being on-site. That was a plus in making my decision. As with any facility, there are areas for improvement. Nothing is 100% great all the time and we all should know that finding the right employees in any industry is challenging in this day and age. As a caregiver I find it essential to advocate for your loved one and make your presence known to

Grande Pointe Healthcare Center is truly exceptional. From the moment you walk in, you’re treated like family. The care and compassion from the entire staff are unmatched. Tiara, the Administrator, and Maria, the Director of Nursing, are amazing leaders who go above and beyond to ensure every resident is cared for with kindness and respect. They make sure families are always informed and welcomed, creating a warm and supportive environment. If you’re looking for a place where your loved one will be truly cared for, Grande Pointe is the best choice.

TRUE EVALUATION AFTER coming here almost everyday for three weeks while my dad was here. I found Grand Pointe ok, when it came to memory care. My dad was here for a couple of weeks before I moved him. The start was rough but they did have an activities manager that got people up and dancing. However, I came on the 4th of July, I didn’t see anything going on. Holidays should be fun, with food and laughter(it was quiet as a mouse there). The roommate situation and how they handle patients was a different story. I don’t believe they have a good handle on patients who keep walking into others rooms. I believe this is a true safety concern that can get a resident hurt which is why we had to leave. They try their best but this is a huge problem. If that wasn’t an issue my dad could’ve stayed lon

Recently had the opportunity to visit the facility it was a nice and calm atmosphere. The facility is clean and the staff was friendly. I also had the opportunity of meeting the Administrator while I was there she was very approachable and offered her assistance with the information I needed.