Grace Optical

As a customer, when I walk into an establishment my first things are cleanliness and presentation. How the employees presents themselves; their body language, their facial expression and whether or not they seem eager to assist. From reception at Grace Optical I felt welcomed and comfortable. Their Jerome branch is convenient in location (at least for me), and the staff there are so friendly! A very big shout out to Chris- he went above and beyond! Very attentive, patient, and charismatic. He was very thorough and explained exactly what i was paying for, and throughout the process kept in communication with me. This is what a paying customer looks for when they are about to spend their hard earned money at a store- compassion, respect and to be seen or considered. As for their product, the

I went into Grace Optical as my glasses lens were loose and did not sit on my face properly. The owner was very gracious and his tighten my lenses and frames without minutes... I will deffinitly recommend this location for all your optical needs!!!

I had an absolutely wonderful experience at Grace Optical on Jerome Avenue in the Bronx. From the moment I walked in, I was greeted warmly and treated with genuine care. Chris helped me pick out my new glasses, and I can’t say enough about how professional, patient, and polite he was throughout the entire process. He took the time to explain everything in detail — from lens options to frame styles — and made sure I found something that not only fit perfectly but also looked great. It’s rare these days to find someone who really listens and goes above and beyond to make sure you’re completely satisfied, but Chris did exactly that. The store itself was clean, organized, and had a great selection of frames for every style and budget. You can tell that the entire team at Grace Optical genuin

Excellent customer service. Chris is amazing. He went above and beyond to assist me and also helped to choose the perfect glasses! Plus I got a fantastic discount! Don’t walk, RUN to this location and ask for Chris! You won’t be disappointed!

Grace is a vibe! I’m a loyal customer and it’s because the team at Grace consistently goes above and beyond. Their kindness, patience, and genuine care shine through every visit. It doesn’t even feel like you’re going to an optical shop. It feels like you’re stopping by your cousin’s house, the one who’s about to get you right without judging you for how you managed to break your frames again. They always take the time to help me find glasses that fit both my face and my fashion sense. And as someone who’s pretty tough on glasses (thick lenses, a few accidental drops, the occasional twist), they’re always there to help me get them fixed quickly and kindly. When they expanded their collection of stylish bendable frames, I like to think they did it just for me, though I know that’s proba