Giant Pharmacy

I'm writing this review not based on one experience, but rather my experience over the years. I've gotten used to the pharmacy and the quirks, but all the same, when you stand back and look at it, it's not the best experience. What they are good is the speed of filling refills and the communication via text message. With the app I can scan my bottle, and it sends something to the pharmacy. As long as I have a refill left, it's usually filled within hours. The problem is the new prescriptions sent over. Many times I've had a UTI. The doctor sends something over to the pharmacy. I stop by hours later, and they still haven't filled it. If I hang around, it usually takes an addition 15 minutes. The worst part of the pharmacy is the wait to pick up an Rx. I usually go there at night, and they u

I have avoided this pharmacy for literal years after a long string of bad experiences. I would send my mother instead of going myself to avoid the entire thing. BUT TODAY I had to go in for an important RX myself and Robin M was absolutely amazing. She greeted me with a friendly smile, and I saw the grace with which she treated the customer before me. She was so kind, efficient, and her genuine customer service was like sunshine. She made me smile on a hard day. Thank you Robin M you have changed my mind, I am grateful they found you.

I called in a prescription at 5:00pm and the person on the phone assured my that my prescription would be ready that night. I told her that I was going out of town and would come in the morning as soon as they opened. When I got there they didn’t have my prescription ready. Hadn’t even started it.

Had an appointment for a pediatric vaccine at 6pm and arrived at 5:45pm based on calling to confirm. There was 1 person waiting ahead of me. No one picking up prescriptions. I waited 45 minutes without explanation. This is the slowest customer service I’ve ever experienced with no patrons. They lack regard for their customers time. Avoid!!!!

Went to this store today and purchased $100 worth of groceries and other items. Self checkout clerk came up to me and asked me if I had rang up my three balloons. I replied yes she walked away and returned back only to ask if do I mind if she checked. While she did so, I told her I have no reason to lie as these were some of the first things I scanned in. I reported this behavior to the store manager Brandon who apologized but that doesn’t change the fact that this employee tried to insinuate I was stealing! I was truly insulted that she would think I would steal $15 ($4.99 each) worth of balloons when I purchased steaks chicken and other items that was over $100 total! They need to train their employees better. Everyone does NOT steal and that type of treatment to innocent paying customer