Gerry Optical: Charles Jessup OD

Gerry Optical was able to show me a product that I was interest in but what I received is not on par with what they were selling me at the time of taking my money. What I received in the final product runs parallel to false advertising! The warranty that was spoken to with my glasses - a strong selling feature - does not apply to my purchase because Gerry Optical is not the 1st party-vendor of my glasses. For a company that reportedly makes 6 million per year, this is just wrong. 1. When introduced to the product I purchased, the larger size frames were not available when suggested. 2. After purchase, I felt the glasses weren't ready when suggested and I heard excuses for the delay that weren't spoken to at the time of purchase. 3. The product features a limited lifetime warranty but

Everyone was very nice and the doctor was very helpful. I've been wearing glasses since I was 6 and contact since high school and he gave me some helpful information about the types of contacts and solution that I should be using. I got a free trial pair to see how I feel and I don't even feel like I'm wearing anything. The exam was kind of long, but very thorough because the doctor wanted to make sure I could see the best that I could so I didn't mind it. With the groupon, the glasses were very affordable for my husband and I. I'll definitely come back again since I still have to order my contacts after following up with the doctor on the new contacts.

Give someone else your money! -horrible customer service -no interest in customer retention -long wait times -expensive I can speak from a place of multiple bad encounters at multiple Gerry locations. Two years ago I had an eye exam and purchased glasses from Gerry Optical in Brookside. The optician was rude, but other than that my glasses fit and I was happy. Two years later (2017) I decide to take my business back to Gerry because the script was the best I have had in many years (didn't cause headaches, etc.) This time I attempted to be seen in Lees Summit, their Dr. has very limited hours that didn't work for my schedule so I was directed to the Independence branch. I made an appointment for a few weeks out due to their schedule, they called me to cancel the appointment the day before

Way cheaper than discover vision. Frames aren't any cheaper than other brick and mortor places. 4 star because customer relations aren't the best.

Exceptional and FAST!!! Melanie, Renner and Matt busted their tails for us in a dire emergency!!! Thank you!!!! Great Customer Service!!!!