Franciscan Health Olympia Fields

I visited this hospital on November 13, 2025 at 9:30am because I was experiencing several serious symptoms, including chest tightness, shortness of breath, weakness, neck pain, headache, fever, and numbness in my hands and feet. Even after clearly explaining everything, I did not feel taken seriously at all. The provider only ordered a CBC, metabolic panel, and urinalysis — no EKG, no chest X-ray, no troponin, and no real cardiac or neurological evaluation. With the symptoms I had, these tests should have been standard. Instead, I was dismissed and rushed. What made it worse is that the provider actually asked me how old I was, as if my age determined whether my symptoms were important. It felt unprofessional and unnecessary, and it added to the feeling that I wasn’t being believed or prop

I am writing this review to warn others about the extremely poor quality of care my mother received at Olympia Fields Hospital. She went to the emergency room for severe sinus pressure, chills, and recent COVID-19 within the last 14 days. Instead of being properly evaluated, she was discharged with paperwork that falsely stated she came in for a “headache”—which she never reported. The nurse assigned to her, Ashley (Latina woman), showed very concerning clinical skills. When attempting to draw blood, she repeatedly tried to insert the needle into an area with no visible vein, causing my mother unnecessary pain. My mother—who has medical experience—had to tell her where the vein actually was before Ashley was finally able to draw the blood correctly. That is alarming and unacceptable for a

They have had me sitting in this room for 2 1/2 hours waiting to be seen. No one has checked in on me , nor have they said when I will see a Dr. The quality of care in this place is horrible. Also, the nurse brought me a dirty gown. I will never visit this hospital again.

I have been sitting in the emergency room with my 8-year-old daughter since 10:30 PM. She has a stick lodged in the heel of her foot, is in pain, and has been waiting for care for hours. When I asked the triage nurse if my child could receive something for pain, I was brushed off and treated rudely, with no empathy or reassurance. An X-ray was ordered around 1:00 AM, and we are still waiting with no updates. This experience has been unacceptable. A child in pain should not be ignored, and families deserve basic communication, compassion, and timely care.

Please explain to our family why our mother 91 years old with bacterial pneumonia,l and positive for a virus, has been in the emergency hallway since Monday, December 29th and is still there today. No room? This is unacceptable. We realize alot of people are sick right now. Family there with her has seen people come and go after several hours, with various health issues. Try and help us understand. Get her a room.