For Eyes

I had a wonderful experience, choosing my eyeglass frames. Autumn was extremely professional, offered helpful advice, and really took the time to guide me towards frames that suited me well. Her expertise and patience, made the process easy and enjoyable. I truly appreciate the outstanding customer service.

11/7/25 Case done 10/14/25 I'm still waiting for the refund. 9/23/25 I am still waiting for the response. The problem still exists. 9/18/25 I had one of the most frustrating experiences ever with this store. Two months ago, I brought in my own eyeglass frame (barely worn) to have lenses fitted. After waiting more than two weeks with no update, I called to check, and only then did they tell me my glasses were ready. When I picked them up, the prescription was completely wrong, so I had to redo the exam and order again. This second attempt was even worse. After another month of waiting—and multiple calls where the staff gave me confusing or evasive answers—they finally admitted that my glasses had been lost in transit. When I went to the store for a solution, here were my options: 1.

Don't get an adjustment here. Autumn helped me and honestly she was very nice and professional but I was wondering why she came back after the adjustment and mentioned that they aren't responsible for damage. I thought it was a slightly random thing to say in the moment but now that I am home and actually able to see my glasses I see why it was said there. I called back in and they are not responsible for damage. Honestly I don't buy myself nice things and had asked for a nice professional set of memory metal/titanium frame for Christmas so I'm just quite disappointed in this.

I went in to get my eyeglasses fixed and needed to get back to work. The staff quickly teamed together to fix my eyeglasses. They were friendly and showed geniune care. Not only was I able to get my glasses fixed but was able to order my new pair and get back to work quickly.

Lauren was awesome I helping me select the glasses that would be a great fit and a good look. I appreciate her attention to detail and explanation of my options.