Florida Eye Clinic of Altamonte Springs

I recently had eye surgery done at the center and I just want to give them a big shout out for the excellent care I received. The staff was incredibly professional, friendly and made feel completely at ease. The took the time to explain everything and the overall care was top-notch. The only note I'd add is that the location itself could use a bit of an upgrade to feel more modern and current. It's a minor detail but a little refresh would definitely match the high quality of their care. Overall I highly recommend if you need eye care.

Dr Pappas is a wonderful doctor. I am a new patient and I have found him to be knowledgeable and helpful in my treatment for Glaucoma. This would have been a five star review if not for the way I was treated by the office staff on my last visit. They insisted I pay my Medicare deductible of $140.77 even though I explained to them that my secondary insurance with Blue Cross/Blue Shield picks up this cost annually when they submit their claim. Part of my annual Medicare deductible had already been paid thru a claim filed by another doctor in January. I repeatedly explained they would be paid for the deductible but they told me they would cancel my appointment today and not allow me to see the doctor if I didn't pay. This after traveling over an hour to the office for my appointment. I

Very friendly staff. They do a good job with laser surgery and take good care of the patients. I think they could make the waiting area more inviting especially if they want your ride home to stick around for 3-4 hours during the surgery. If we have to be there at 6:45am, at least offer free hot tea or coffee, or have some for sale at that time. Change out the lighting to be warmer, and make waiting room more comfortable to wait in. Otherwise, expect to wait with the patient for 10-20 minutes while we make our way back to pick them up. Or call when they get out of surgery, and not after they are done in post op. Just some thoughts for improving the customer experience...

I have never been to this office. I came to his office because I wanted to continue with the same doctor I’ve had for maybe over 20, years, who is Dr. Grupp he is very professional, caring and attentive person. As I walk into this office, my first impression was wow this place has more personals they were very nice and it looks like it’s very busy. But it has all the needs for my family. So if I plan to switch my family to this location, I just need to understand that the wait time is gonna be longer. Overall, I like the place it’s almost 45 minutes away with trafficfrom where I live compared to the other one which was 10 minutes away from my house, but unfortunately Dr Grupp is no longer @ that location.

The nurse/tech named ALEXA was super great. She was very thorough and I really appreciate her kindness, patience and the time she took to explain each step of my examination. And Dr Sam was first rate as usual...very efficient coupled with a lot of care. Thank you very much indeed!!