First Vision Eyecare

I visited your office to have my glasses repaired. During the visit, a staff member began discussing my personal family situation after I briefly mentioned that I have not seen my father due to past abuse and trauma. He stated that it was ‘not a big deal’ and suggested that I should visit him.

Poor experience, lack of professionalism, irresponsible, unreliable, lack of care. Male staff member took my glasses order and forgot to send it in, missing the end of year for my vision insurance coverage. I had to call weeks later, after I hadn’t received word of my finished glasses. It was not the insurance company’s fault. In addition, he escalated and yelled when we were on the phone with no provocation. Extremely stubborn. Literally would not stop wiping my glasses with abrasive paper, even when I said it was fine and I would wipe it myself with a soft towel. I had to ask three times and explain why it’s bad to wipe lenses with paper or tissue of any kind before he would acknowledge my request and stop goin at it. Plainly a terrible experience.

I had such a pleasant experience at First Vision. I needed to get updated prescription for my contacts. Everyone was so friendly and helpful and Dr. Freeman was excellent and incredibly communicative which I appreciated.

First vision, highly respectable,and recommended it is top notch. They care, this is shown and demonstrated with compassion from their hearts, they’re truly genuine in their honesty in their kindness. They’re a solid team, interested/looking only to serve/give the best service and value to their customers. Everyone in all departments are always very welcoming, and helpful, I’ve never been left feeling neglected, or disappointed, always a very positive experience because of their exceptional care and excellent customer service!! I appreciate them immensely! Plus they carry a lovely variety of brands some very nice, high end/ haute couture lines!

Ive been going here for years until I recently changed my insurance and they don't accept it 😭. Both the doctor and the front desk man are very kind, professional and accommodating. I've purchased at least 4 pair of glasses from them. Highly recommend!