Family Medicine Center, UVM Health - Champlain Valley Physicians Hospital

Will not be going back. Nothing but problems from checking out to getting medications. Seems like no one is on the same page. Very unprofessional. Went to dr office on October 23rd. Was told I needed medication for my diagnosis. I've called and been to the office twice since October 23rd and as of today December 10th, I still haven't received medication. Called and was now told, it looks like it needs to be resummitted. Was also told nurse would call like they told me last time and I never received a phone call. Almost 2 months and I still haven't received medication.

Patients are just dollar signs to this office. Very disappointed with the lack of genuine compassion and care after being a patient for years. They take on more than they can handle clearly!

No major complaints. I noticed the score was a lowly 2.7 and that doesn't seem fair. I've been going here for about 15 years. If you're lucky enough to get Dr. Cabrera, you're set for life. She covers everything! The place is very clean. The air is pleasant. Staff is nice. MyChart is extremely useful. I can easily request appointments and medication refills, and even email a nurse with any random health question. Test results are available on the site within a few hours! One of the best features is they alert you when an earlier appt opens up, and you can accept it through the portal. It also has tons of your health records accessible, even from 15 years ago! Sure there are some downsides. But those issues would apply to any large doctor's office, and they don't deter my 5⭐ rating.

AMAZING list of Doctors. They all are caring and wonderful, although I really like my Dr there whom is Dr Heintz! Dr Heintz is wonderful! He listens to every detail that you speak of! He is passionate and caring. A great place to be when you need a great Dr!

I have worked with several practitioners in this office, Tara Tedford being my primary. All interactions have been positive and professional, referrals and follow ups appropriate and thorough. Very professional staff, from the front desk to providers. The facility is old, they deserve better, but the care is first class.