Family Medical Group

I am sitting in the office waiting for a shot. It’s a nurse visit that usually takes 10 minutes. I have been sitting here for 30. There was one person in the waiting room when I got here and several have walked in since they have taken everyone but me. I checked once and the receptionist said I was checked in and they may just be running late. Not cool. I work for a living and try to make these appointments at a time when I would have to take the least amount of time off. Time to find a new doctor. They just called another person that came in 5 minutes ago. Really disappointing.

I've been a patient for years, no more. This practice is concerned more about $$ than it is the patient. It's almost to the point of being insurance fraud. The final straw can when an oral surgeon reached out for clearance for tooth extraction. I was told I needed to see the Dr. before she would sign. Why?? When did she become a dentist or oral surgeon ? This is not the first time for the unnecessary office visits. To top it off, she's extremely difficult to get an appointment with ---now I understand why. I'm a cancer patient, so I see many doctors, it's not like I don't have medical care. Her unnecessary office visit is a money grab and I'm not supporting that any longer.

Would NOT recommend. I have had multiple appointments cancelled day of without being notified in a timely manner, have to plan on waiting at least 45 minutes in the waiting room and an additional 20 once brought into an exam room. In hopes to avoid this, my husband attempted to schedule a telehealth visit, in which the provider was over 45 minutes late. After an hour, he disconnected. It wasn’t until another hour had passed that they reached out to him. They urge you to utilize the portal, however rarely respond and if they do almost always require you to schedule an in-person appointment. There have been numerous occasions where the providers do not follow up on concerns brought to their attention or send in prescriptions. The receptionists and nurses have been nothing but rude and have e

I’ve been going here since I was age 13-15. (I’m 32 now do the math). I just waited on hold for 30 minutes to make an appointment with an “answering service” to find out they’re communicating with the MD office while I sit on hold. The date they offered me didn’t work with my schedule, and they offered me a call back from the office to schedule my follow up. (Mind you, my physical has been rescheduled 2x and canceled 1x BY THEM). I was told I’d get a call back for the last canceled, and I have yet to hear, so I chose to follow up with this outcome. 10/10 do not recommend. There are many other doctor’s offices with better communication out there. (I’m a fresh grad RN who has been making and taking people with disabilities on doctor’s appointments for 9 years, all over the capital district

Made an appointment online, was then told 2 weeks later it was cancelled because I "scheduled it in the wrong time slot" like it was my fault. Called the same number I got the voice mail from, as I was told to do, and they acted like they had no idea what I was talking about. Sloppy and frustrating.