Family Eye Care

I have been calling for 1 month now and leaving many messages about them submitting my bill to my insurance. No response at all to my messages. I left message with my insurance member number and I still keep getting bill. Dr Patti is awesome but I am going to look for another Dr. Update response to owner: Thank you for addressing this matter so quickly upon my review, that I had to leave in order to get resolved. I gave your office all my updated insurance in November, calling many times every month since leaving messages with 0 response as I mentioned to you when you contacted me. Unfortunately it's disappointing that there is no accountability of this issue that was avoidable if someone got back to me in November. Thank you for finally getting this resolved. Dr Patti I appreciate your

My family and I have been seeing Dr Patti for years. we love how knowledgable and detailed she is during appointments. she cured my chronic migraines and it truly changed my life. But, I am feeling quite frustrated this time around, i saw dr patti back in june 2025. I called to make an appointment and provided them with my new insurance information and included my member ID etc because i wanted to make sure my insurance was in network before making an appointment. The receptionist said that i should be all set she would run it and let me know if there are any issues with the insurance and made me an appointment. she called me back because there was an earlier opening for me to be seen, so i took the appointment and confirmed with her that she ran my vision insurance and that it was in n

Amazing exam. Very thorough. Admin is impossible to reach however and experienced an ongoing issue in attempting to get contacts ordered correctly. I thought I would still make an appointment this year because the exam was so great. However, have changed my mind after calling to try and make an appointment during business hours and continuing to receive voicemail.

My rating is based on several visits, for both me and my child. The good - the doctor was patient and knowledgeable, taking her time and very personable. The office is clean and usually punctual. Based on this I had referred my husband and others to the practice. The unfortunate - my 6 year old was evaluated and in dire need of glasses. There was not much inventory for a young child so I left having been advised that they'd have more samples in a few days and I'd get an email or text with the styles to evaluate in advance. This was 12/9. I waited several days, then began to follow up... phone calls, voicemail, text messages...absolutely no reply. None. I figured holiday hours and schedules could warrant a delayed response... but it's now 12/30 and still no response. My husband went i

I have been going to this eye care doctor for a few years now. I had an eye exam on December 3rd and was not provided with a copy of my new prescription as required by law. I have been trying for over a month to get a copy of my prescription and have not been able to obtain one. I do like the doctors at the office but the office support staff is extremely disappointing.