Fallbrook Rehabilitation and Care Center

I was disappointed with the level of professionalism at this facility. The front desk worker was rude and dismissive throughout my visit. When I asked about completing an application, she stated, “Do you want to do the application here or take it with you?” I replied that either option was fine. She then responded, “You wanna do it or nah,” accompanied by negative body language and an unprofessional attitude. When I later called to speak with the Director of Nursing or a supervisor, I was repeatedly told they were unavailable, and no callback or resolution was offered. This experience reflects a lack of professionalism, communication, and accountability.

I came to tour this facility last week, I met with Adriana in admissions she was the first person to sit down with me and truly explain the process thoroughly for placing my dad. Me and my brother felt so much better after we left there. The tour was great, staff actually spoke to us, and it smelled so clean, the rooms are nice and spacious. We will be admitting my dad tomorrow and I'm so excited. I surely recommend touring and getting information.

I wouldn’t recommend this facility to anyone especially someone that you love. The negligence, incompetence, and overall lack of care that my mother experienced at this facility was ridiculous. They never cleaned her room. No one would come through to sweep, mop, or clean her bathroom. The most they would do is take out the trash and more times than not, forget to replace the trash bag. It took them so long to answer call lights, and then they would come in the room turn the light off and still not do what was requested. My mother went almost an entire week without receiving a bed bath or shower. When this was brought to managements attention, they tried to make it seem as though she was given a bath even though she was in the same gown for 6 days. Instead of correcting their staff, manage

This place is HORRIBLE! What a close friend of mine endured while her time at this center was beyond inhumane. She was left in the same gown for a week without a proper bath, her room was never cleaned and call lights were ignored or dismissed without action. The lack of care led to severe medical consequences. Due to their failure to reposition her in bed and provide proper wound care, she developed an infected bedsore that escalated to Sepsis, requiring surgery and an ICU transfer to a BETTER hospital facility. She also needed a Bipap machine nightly, yet staff failed to ensure she was using it, leading to dangerously high CO2 levels. She left in worse condition than when she went into the center. That is a SHAME. On top of all this, our calls to the facility went unanswered, and mess

Toured and attended a networking event at their facility and the staff was more than welcoming and accommodating. It was fun but aLeo very intentional and thought-out. You could tell they planned and prepared for it. Even some of the clients tried to join in it! They have a great team of leadership pushing this facility in the right direction! Will keep sending referrals and recommendations their way