Eyecare of CNY

The doctor giving the exam was fine, although it felt rushed. That’s the only reason for 2 stars instead of 1. I ordered glasses the same day and was told I would receive a call when they arrived in 7-10 days. That was on January 23, going on 3 weeks ago. I have now called 4 times with no one able to provide any answers at all on the status of my glasses, and simply requesting I call back. I am beyond frustrated with this situation.

Like so many other people that have left reviews, IT WAS NOT DOCTOR BECKER, it was ordering the eye glasses. It took weeks for them to be ordered, and when the finally came in they were WRONG. The wrong prescription, the wrong type (tri-focals, I think...) and now no one will talk to me. We spent over $500 on two pairs of glasses and now I have a couple of lightweight paperweights. I have tried SEVERAL times to get assistance, via email and via phone, and there has been NO RESPONSE. Glasses were ordered in March, so I'm going to assume we are out the $500. Pretty hard pill to swallow.

We like Dr. Becker and he was great with our child who needed glasses. We had an issue the first time we had to order a pair and were given misinformation and they weren't ordered until weeks after they were supposed to. We went back because our child is younger and was familiar with Dr. Becker, their vision had gotten so bad they have to squint to see anything and have a headache every day...after getting a new prescription from the dr the person working in the office told us they couldn't figure out our insurance but that they would bill them and then send us the remainder but that the glasses should be in shortly. It's been more than a month, my kid still has a daily headache and I've called the office repeatedly and no one can tell me when they will be in or whats taking so long. Today

This office has had my 10-year-old son's glasses since January. It is now the end of May. We have been given the runaround multiple times, with many excuses made for why things still aren't ready . . . people being fired, the glasses being in someone's backpack who isn't working that day, the office not being open, the frames not fitting when they came in, and on and on. At least 90% of the time when we try to call, no one answers. I cannot give this business a low enough rating. Do yourself a huge favor and get your glasses elsewhere!

The office hours are irregular, service is spotty, staff is thoroughly unhelpful. After trying in vain to give my business to a local concern, I finally threw up my hands and went to Visionworks in Oneida. It’s a woman-owned business, great service and prompt handling. I had my eye exam and ordered my glasses the same day. Highly recommended.