Duke Neurology of Raleigh

Always have had good experiences here. Don’t know why the rating is so low. Dr Baker always listens, asks appropriate questions, and explains all of the available options. The clinic can get behind, but I don’t mind that when a doctor is able to spend the right amount of time with every patient. Calling the clinic can get annoying, but nursing always responds to my calls in a reasonable amount of time(but doesn’t directly answer the phone).

I would give zero stars if this was an option. Really disappointed with this facility. Our neuro left and we were referred here. (For seizures and complex medical needs) Basically after four weeks of being told they never got the referral twice and I even sent it with confirmation of time and date, then they need his records, records sent, then told they have to review his records to see if they will even except him as a patient, then they “reviewed” his records and decided they weren’t going to take him as a patient. I find this out not from them, but from his primary provider. I wouldn’t waste your time with them since they decide if you are “good enough” for a Duke facility or not. I guess since my son has disability Medicaid they’ve decided he’s not worth their time.

Horrible experience with Duke Neurology. In October, I went to urgent care after an episode of seizure-like symptoms, which I have had several times over the past year, as well as strange recurring headaches and nerve pain. I was referred to Duke. When I called them, the soonest they could get me in was March 10. I was concerned about what might transpire in my brain over that 5 month wait, but was told to keep calling back every week as there are often cancellations. I called every week for weeks on end and was just told "you're still on the waiting list!" Eventually I stopped calling and decided to wait til March, while still suffering bad headaches almost weekly, and scared to death that I might have a brain tumor or something. Today, Feb. 13, after waiting for over 4 months, I saw a v

They called to cancel my appointment 3 hours before the actual appointment. Said the doctor had to leave the office this afternoon. Didn't even say it was emergency. I don't know whose to blame, the doctor or the scheduling people, but they could have called much earlier than 11am. If patients have to pay a penalty for canceling the day of then the doctor's office should pay patients the same fee. Duke is really going downhill.

Been going there for a decade. They were awesome. Don't know what happened. Now its not great.