Duane Reade Pharmacy

I had a fantastic experience at Duane Reade thanks to Nargis, one of the cashiers. She was incredibly friendly, professional, and efficient. Even during a busy time, she kept a warm smile and made sure every customer felt valued. It’s rare to come across someone who genuinely cares and goes the extra mile — Nargis is one of those people. Her positive attitude truly made my day. Duane Reade is lucky to have her!

This is my go-to Duane Reade since it’s close by. Staff is always helpful—today Miguel helped me out with a coupon mix-up and was super patient. Great service!

Always a positive experience coming to this pharmacy. They handle all my medication and yearly flu/covid shots. Staff is friendly and always willing to help.

This is not only the worst pharmacy I've ever visited, but the worst business and customer experience I've ever encountered through any organization. I switched to Capsule months ago due to ongoing and repeated issues and now only have to contact this pharmacy whenever my doctor accidental sends to the wrong address, and still, they are impossible to reach through phone. Main issues below: 1) They receive prescriptions they cannot fill and then leave them open without even attempting to make contact. This means no other pharmacy is able to fill until they cancel the prescription in their system. This is why point #2 is a huge issue. 2) They do not answer phones. I've spent dozens of hours waiting for a rep to answer and even walked into the pharmacy on hold to find them without a line and

Literally the worst service ever. I booked a vaccination appointment for 4:30. Its 5:20 and I am still waiting. The head pharmacist saw me standing at the consultation window and didn’t even acknowledge me, let alone ask if I needed any help. Then I went to the drop off/pick up counter and was checked in, but I have been waiting since then, asked when I would be seen, was told “now” and… guess what? Still waiting.