Dr.'s Welch, Allan & Associates: Dr. Matt Merrell, OD

Dr Welch is absolutely fantastic! He is an expertise in his field and is kind and caring. His entire staff is wonderful and my recent surgeries were the best medical experiences I have ever had. I have been to both the Burley and Twin Falls office and staff in both were wonderful. Dr Merrill was also very good when I went in for pressure checks. A big thanks to Dr Welch and his staff!!

Terrible terrible service. They overbook appointments and what should take an hour ends up taking up to 5 hours. Prepare to wait at least an hour in the waiting room then a other 30 in the room. Avoid this place at all costs. Seven years later, currently in the waiting room with my mom. She JUST needs her pressure checked after cataract surgery. Waited 30 minutes. Waiting times here have not improved.

Dr. Merrell was terrible. He had no bedside manner of even trying to talk to you about your eyes or anything that was wrong. He just wanted to shine and magnifi the light in my eye told his lady numbers got mad I couldn't see his bloody ear through being blinded with light sensitivity. He then proceeded to all but run out of the room not sharing anything i didn't even know I had a different prescription until I forced one lady to stop and look. Wasn't offered new glasses, lenses anything just sent on my way. Make an appointment for a year peace out lady. I don't expect you to hold my damn hand but information and compassion go a long way dude work on that.

Went here for a second opinion. The staff were very nice and seemed interested in making sure I was taken care of. Met with Dr Allan who helped me with coming up with a plan. He was professional and seemed to really want to help me. I appreciated the customer service there. I looked at other reviews before I came here. I saw that the biggest complaint was the wait time. From my experience they all did a great job.

Please, please!!!! Avoid going here at all cost. The staff is rude and very unprofessional. I took my mom here and they did some studies on her eye. We waited over a week and still didn't here back. She had been sent here to be seen immediately as her condition was an emergency. I finally called in and asked why it had taken so long without a call from them. The secretary said the Dr had told her that we could not be helped and that there was nothing he could do and that I could go elsewhere for an opinion. I was frustrated as this had been deemed a medical emergency and possibly time was counting against us. He or the staff didn't bother to give us a call and showed 0 empathy. He did not bother to go over the test results. They sure bothered sending the invoice as I received that a few da