Dowell Dental Products Inc

I love the products, but unless I specifically follow up with dowell, I find that they will not inform you if an item has been back ordered. Or if a wrench is missing from a kit because of supply issues. It’s apparently the responsibility of the consumer to follow up and make sure that they talk to somebody. On average it takes me about three phone calls to get an answer and everything corrected for every item that I order. I may have placed 5 or 6 orders with them. The quality if products is great, I love their universal implant prosthetic kit. Which is why I keep going back. But they have a very unapologetic attitude and unlike other companies who will call you after placing an order if an item is back-ordered, they do not, in my experience.

I opened my practice oct 2018 and purchased over $3000 worth of surgical instruments from Dowell. I used 301 elevator for the first time and it snapped!! and few month later 150 forcep broke during normal extraction!!! what the hell!! They did not even provide me a return label for the broken elevator first of all. I asked to speak to manager and sales person stated that they will contact you shortly but it had been over two weeks and no follow up. I had to call back again but still no follow up!!! terrible customer service.

Horrible company. Would never buy anything from them and would never recommend anyone to do so. Customer service is just outstandingly bad. They lie about their return policy. Total bait and switch. I purchased products during convention in Chicago and their invoice states that you can return unused products within 30 days for 100%money back. As soon as I saw a charge on my Amex I decided that I don’t want them. The sales person added up the final number incorrectly and instead of quoting me $459 he told me that the total is $350. I agreed to that price. So when I saw a charge on my AMEX for $459 I decided that it is way too much and I don’t want them. I called the company and asked them not to ship the products but they already did. So, when I got the products I immediately sent them back

Cheap instruments and poor workmanship. I bought Castro needle holder in Apr 2022 and 2 month later the Castro needle holder not clicking. Huge disappointment comparing to my existing one which last close 10 yrs now. You may pay less but the instruments are not reliable and it would be better to look at other company's instrument. More hassle and wasting your time and you ended up buying other one anyway. No good partner for dentists.

I guess they took adivse on the negatives and have changed customer support team that are way much better than years ago. Products are still amzaing and excellent. Their online order processing is smooth and fast. I'd definately recommend to everyone.