Diversicare of Big Springs

I am writing to formally express my profound disappointment and serious concern regarding the care my 80-year-old mother received during her stay at Diversicare. Despite her being at the facility for over a week and showing steady daily improvement, it became painfully clear that the staff was unaware of her critical medical condition and history. My mother, admitted due to fluid accumulation around her lungs caused by heart failure, was treated as if the issue was unknown to the nursing staff. Although she rarely complained—except about the food—they failed to investigate her pain appropriately. When I visited with my brother, it was obvious that the nurses did not understand why she was there. I had to explain her condition and medical background, and only after insisting was an ambulan

This facility was one of the worse places I have EVER had to visit. My husband was there a few months ago and he kept getting infections because the staff wasn't cleaning and changing his bandages properly. My husband fell there twice and he had to tell me he fell. The staff said nothing until I asked them about it. I tried speaking with management about the situations that kept occuring and all I was gave was excuses. Half of the staff there is rude and very uncaring about the people that live there or receive any treatment there. I wouldn't leave my worse enemy there. I even overheard nurses laughing and making jokes about certain patients there that hadn't received baths in months. If you have family members there Please check on them regularly because that place is horrible.

My mother who has dementia had a fall at home and she requires rehab. I am a Licensed Nursing Home Administrator in Rochester NY. My father asked my to help choose her rehab. We settled on Big Springs because they are a 4-star facility, staffed well and have an amazing rehab department. All nursing staff have been amazing and tentative to my mother‘s needs. Based on our experiences I would suggest Big Springs. My mom is safe, and receiving the care she needs to return home. Thank you to all the staff at Big Springs!

The people who work there are very caring. They are kind and want them to be comfortable and taken care of. Lexy rocks and there have been multiple others that have been so good to my mother. Eva, lucinda, bronma ????? I wish I knew all the names!!!! I would totally give a shout out to all the ladies and the 1or 2 guys if I knew their names!!!

If I could give this place a zero star I would. The management is Very Unprofessional. They don't care about pts nor staff. They Stay understaffed and aides overworked. The facility is nasty and disgusting they don't like to use any disinfectant. They leave the residents pissy for hours and when you ask the nurse they claimed someone had changed them. I wouldn't leave my enemy in this place. They have multiple lawsuits,mold in the walls, maintenance workers who don't know what they're doing. This place needs to be shut down with the health department and state going through there.