Dillons Pharmacy

I have consistently had poor customer service at this Derby location regarding my daughter’s prescriptions. One prescription was an OTC item and staff never notified me that it was OTC and after a projected one hour wait, we came to the pharmacy through the drive thru to be handed a paper copy of the prescription. When I asked if someone could grab the OTC item since my daughter was clearly upset in the back seat, I was told that was not their job and that I would have to come inside with my sick child to get it myself. Mind you, this is a OTC item commonly kept BEHIND the counter at many retail pharmacies for this reason. Recently, my daughter’s breathing treatment and oral steroid was sent to the pharmacy by accident and after they had the prescription for an hour, I once again came thro

That's twice now in less than a week that I've bought precut cantaloupe from you not even close to dated bad that I open it and it smells like vinegar really strong. Either you're dating them wrong or somebody has royally screwed up somewhere along the way in the precut process .not washing stuff between foods or whatever idk but it's absolutely gross and waste of money. I won't be doing that again! And I've definitely learned that I should save my receipts if I shop with you because I'm done wasting money

I’ve been using the Derby Dillon’s for many years. I called to have a prescription transferred as it was sent to them instead of my new pharmacy. A person named Caleb answered and immediately sounded irritated as if I was bothering them. I asked to transfer my prescription to the other Dillon’s I needed and he told me I would need to call them instead. I had the same issue last month but the person on the phone easily transferred my prescription without me needing to talk to the other Dillon’s pharmacy. Very disappointed, very poor workmanship.

We have moved our prescriptions we refill monthly, to mail order and considering moving all of our business to another pharmacy all together. Most, of the Customer Service is rude and they seem like we are bothering them. This is very disappointing. We hope Derby Dillons Pharmacy gets their act together!

Once I get a human being involved, things go quickly & easily. However, the online Kroger software being used to order & track prescription refills is absolutely terrible! I prefer order refills online, at days & times at my convenience. But I have found, on numerous occasions, that the system is frequently down (won't accept refill orders) and inaccurate when it comes to the estimated time the refill is ready as well the estimated cost. If I could, I'd split my rating to give 4-5 stars to the Dillons pharmacy staff and 0-1 for their online (Kroger) IT dept and its software