Dillons Pharmacy

Derby, KS · Pharmacy

Rating
2.9/5
★★★☆☆ 2.9
Reviews
20
Rank in Derby
#22
of 56 doctors
City Percentile
24%
rating percentile
Address
Dillons Pharmacy, 1624 N Rock Rd, Derby, KS 67037
Phone
(316) 554-2121
Website
www.dillons.com/rx/pharmacy/details/615/00083?cid=loc_61500083P_gmb
Status
Opens soon · 9 AM

Dillons Pharmacy is a doctor located in Derby, KS. It is one of 56 doctors listed in Derby. Its 2.9-star rating is slightly below the Derby city average of 4.5 stars. There are 8 photos associated with this location.

About Dillons Pharmacy

Dillons Pharmacy in Derby, KS is staffed with professionals dedicated to helping you lead a healthier life. Protect yourself and your family with vaccinations, medicine and more. Our pharmacists do more than prepare prescription refills and dispense... More

Hours

Saturday9 AM–1 PM, 1 PM–6 PM

Customer Reviews

★☆☆☆☆ 1.0 Cera Roberts · Dec 2025

I have consistently had poor customer service at this Derby location regarding my daughter’s prescriptions. One prescription was an OTC item and staff never notified me that it was OTC and after a projected one hour wait, we came to the pharmacy through the drive thru to be handed a paper copy of the prescription. When I asked if someone could grab the OTC item since my daughter was clearly upset in the back seat, I was told that was not their job and that I would have to come inside with my sick child to get it myself. Mind you, this is a OTC item commonly kept BEHIND the counter at many retail pharmacies for this reason. Recently, my daughter’s breathing treatment and oral steroid was sent to the pharmacy by accident and after they had the prescription for an hour, I once again came thro

★☆☆☆☆ 1.0 Meagan Vernon · Aug 2025

That's twice now in less than a week that I've bought precut cantaloupe from you not even close to dated bad that I open it and it smells like vinegar really strong. Either you're dating them wrong or somebody has royally screwed up somewhere along the way in the precut process .not washing stuff between foods or whatever idk but it's absolutely gross and waste of money. I won't be doing that again! And I've definitely learned that I should save my receipts if I shop with you because I'm done wasting money

★☆☆☆☆ 1.0 Raeanna Barnes · Apr 2025

I’ve been using the Derby Dillon’s for many years. I called to have a prescription transferred as it was sent to them instead of my new pharmacy. A person named Caleb answered and immediately sounded irritated as if I was bothering them. I asked to transfer my prescription to the other Dillon’s I needed and he told me I would need to call them instead. I had the same issue last month but the person on the phone easily transferred my prescription without me needing to talk to the other Dillon’s pharmacy. Very disappointed, very poor workmanship.

★★☆☆☆ 2.0 Moon and Stars · Mar 2025

We have moved our prescriptions we refill monthly, to mail order and considering moving all of our business to another pharmacy all together. Most, of the Customer Service is rude and they seem like we are bothering them. This is very disappointing. We hope Derby Dillons Pharmacy gets their act together!

★★★☆☆ 3.0 Mike Bright · May 2022

Once I get a human being involved, things go quickly & easily. However, the online Kroger software being used to order & track prescription refills is absolutely terrible! I prefer order refills online, at days & times at my convenience. But I have found, on numerous occasions, that the system is frequently down (won't accept refill orders) and inaccurate when it comes to the estimated time the refill is ready as well the estimated cost. If I could, I'd split my rating to give 4-5 stars to the Dillons pharmacy staff and 0-1 for their online (Kroger) IT dept and its software

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

PharmacyDrug storeHealth counselorHome health care service

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This listing is informational. Contact the business directly to verify credentials, services, and availability.