Dental One Associates of Cross Keys

My first time appointment was amazing. I was greeted with hospitality and when I was called to see the doctor she was just amazing. She was caring and gentle. The dental assistant was the best. She was courteous and understanding. I will definitely be returning and would advise you all to give it a chance. Very grateful for the visit. Not only did they assist my issues but touched my heart

After having my appointment cancelled without warning (despite confirming), I'll not be going back. Scheduling and communicating with the front desk is extremely frustrating. However, Dr. Lambert and the hygienists are wonderful. Great dental care, but be prepared for unpredictable scheduling and hours-long wait times.

The team is amazing. First time I've been there and everyone was so sweet. As for finding the office, I had Taylor come and get me as I had no idea where to go. Now that I do know: I want to explain how to find it for others. When you arrive at the location, park in the parking garage, okay? Then if you want to go through the front, you're going to go through the hotel/shopping mall doors, go down the hallway until you see two double glass doors and then turn to see elevators, go up to the second floor and then go down the hallway to the office with 250 on it. :) Hope this helps anyone! If you still don't know where to go, don't hesitate to call them. This happens a lot. My appointment was yesterday.

#1 positive note: Dental One does a great job job of reminding and updating my appointments. These are customized to notify me about any changes - simple but valuable information about the changes to available parking due to construction at the building where their office is located. This outreach is a marked improvement to the "MyChart" method, with different passwordsfor every doctor, that is used by other health care providers. Dental One takes an ACTIVE outreach model with simple texting of their messages instead of the complexity of the Multi-step email/security methods used by MyChart. The great staff of Doctors, Hygienists and all back-up staff is, of course, the reason that I have been visiting Dental One for over 20 years. Imagine that - not dreading a visit to "the Dentist."

I had a very disappointing experience at Dental One Associates. The wait time in the waiting area was extremely long, and the staff is very unprofessional. On top of that, they charged me copays even though I have a premium dental plan that does not require copays. I had to call my insurance myself and go back and forth with the office multiple times just to get my money back for a payment I never should have been charged in the first place. The whole situation felt very money-driven and unnecessarily stressful. Dental One Associates also engaged in dishonest billing practices. I raised a concern and spoke with the manager, about charging me for services I never got. And she who stated that the service was mandatory. However, the service was never performed, yet it was still billed to my