Decatur Dental Services

After being a patient for nearly 25 years,I had a dental emergency, had a cracked tooth! Which hurts really badly!They refused to get me in to even look at my tooth for 3 weeks. Needless to say, I'm no longer a patient of their's! Receptionist treated me rude,like I was not even human!

Have come here for years, never had any issues. I have dizziness issues where lying all the way back makes me feel unwell, and Dr. Baker and the hygienist are very kind and accommodate it.

I was a timid and fearful dental patient prior to finding these wonderful ppl! Not only are they kind and gentle but also artistic and capable of replacing my 2 front capped teeth! Now I can smile with confidence and also i am not afraid anymore of dental pain! I highly recommend !👍

Basically had no sense of human decency, treated me like I was a burden for calling and asking what kind of insurances they take. I have some of the best insurance you can buy, and could have went forward with scheduling as a new patient, but I always ask about Medicaid first, to see how they treat me. Absolutely disgusting being talked down to the way I was on the phone. After passive aggressively telling me they aren’t taking any new patients with state Medicare, she treated me like she couldn’t wait to get off the phone with me, didn’t offer any suggestions around me NOT being able to schedule with that insurance, had zero empathy or compassion whatsoever and told me she was pretty sure no one else would accept me either. You unprofessionally didn’t state your name when I called you, so

I had an awful experience with this dental office. After receiving routine dental services, I was shocked to find out that despite paying the full amount at the time of service, the office then tried to submit a claim to my insurance for the same services I had already paid for. This is completely unprofessional and feels dishonest. When I called to get an explanation of the bill, they were dismissive and unhelpful. Instead of resolving the situation, they made the process frustrating and stressful. I won’t be returning and would not recommend this place to anyone who values transparency and proper customer service.