Deaconess Emergency

They were really nice and I waited maybe an hour total versus 6+ hours in my home city for an ER visit!! The staff was kind and helpful and ran all the tests they could and helped with what I should do for follow-up. I should add that while waiting I witnessed kind staff providing boots and socks for a homeless man who had only bare feet and that was quite lovely to witness such kindness.

Do not come here. me and my boyfriend came here for the ER and we sat for 2 hours in the waiting room. After that we were finally taken back into the ER where we waited for any acknowledgement for about an hour. in our last hour of sitting in the room nobody came to talk to us, and after multiple times of us asking them to stop providing care, we wanted proof of the visit, and to leave. they said that they would bring us the paperwork in a few minutes multiple times. after another hour of sitting we finally we able to leave the ER with the papers we needed 5 hours later and the only care provided was an eye flush that lasted 20 minutes from the start of setting up the materials to being completely finished.

Had to go visit someone in the ER for the second time during the pandemic (first time at Sacred Heart which was way busier). Deaconess was much worse. Nurse named Olivia behind the counter was much more concerned about making sure a different visitor not be allowed to see the patient even though it was still only a single visitor and not at all concerned about the patient getting a thorough or even professionally behaved examination. She was impatient, rude and frankly did as little as possible and all with a bad attitude. Our experience at Sacred Heart was far better and we won't be going to Deaconess again.

I have been a patient here for years and now I have decided I’m finally going to switch hospitals and go to sacred heart , I’m fed up with the emergency doctors and especially your house doctor the one that decides if u get admitted or not , I was in deaconess on2/2/24. Plus I was in on 2/1/24. And couldn’t breath , on 2/2/24 , your house doctor comes in with an attitude and comes in and says I’m gonna tell u right now I’m not admitting u , well I didn’t want admitted I wanted to breath and get better , I’ve done everything I’m supposed to do take my antibiotics, my stenosis and this hospital sends me home knowing I can’t breath with pneumonia, and does nothing for me , if I could star it a zero I would , so now it’s time to switch hospitals I’m done with the careless people ,

Went to Er told them was in serious pain regardless of what the issue was. Said the wait would be no longer then 45 minutes and sitting here as we speak two and a half hours later still sitting in the waiting room. Worst place ever dont waist your time these people look at this as a job or just a paycheck . Not truly helping people.