CVS Pharmacy

I want to, want to give 5 star am in that place now. My dentist send a prescription to treat an. Gun infection caused by a broken tooth. I was refer to go an endodontist it was hard to find one in my area. As you might guess the wait end up getting a infection. On January I went to see the dentist again because I was having pain. He send in the prescription and I usually wait for a text for pick up after a day none came 3 pass nothing 5 days I call the Automatic A.I was impossible to get pass final I got to leave a message, the person I spoke to say it was been prepared. I keep checking my phone no notifications, I finally call again difficulty to get through if you don't know the the meds name. Today Feburary 11/2026 I finally got the meds. They hve no explanation for me not getting a no

I had a great experience at this store. Thank goodness for Michael, he took his time to help me figure out how to print photos for my cousin’s baby shower. The pictures came out perfect, and we really appreciate how well he took care of us. You don’t find customer service like that often.

My overall experience the people at the pharmacy counter could use a refresher course in customer relations it's not all about computers,human interaction goes a long way and the shelves always seem to be out of stock for a busy store..

This pharmacy has been terribly managed for years, but it's gone even further downhill in the last few months. Their new system requires you to type in the full name and birthday of every individual in your household on a crappy touchscreen to get your meds. They're so understaffed they have a single person serving 3 registers, and no one else up front. They don't talk to you at all, EVEN when you have a medication conflict for something you've never taken before. I had to ASK them to come back and actually TELL me what it was, and I only knew there was something wrong because it was flagged online beforehand. If you try to talk to them/ask anything they act like you're a major inconvenience. This isn't even accounting for the way they treat the many elders who use this pharmacy and may st

Being that this is the only CVS in Mount Vernon with a drive-through sometime, it could be very inconvenient when the drive-through is not working properly for individuals has like myself. Who’s on Sundays cannot walk into the store to get my prescription. As the sole CVS location in Mount Vernon with a drive-through service, its functionality can be a significant inconvenience for individuals, such as myself, who require assistance. On Sundays, when the drive-through is not operational, it becomes challenging for those who cannot walk into the store to obtain their prescriptions.