CVS Pharmacy

Richard the pharmacist at the Cary, Il location went above and beyond to find me a coupon saving me over $100 on one prescription. SO thoughtful and kind. His work ethic and care is what makes this crazy world we live in all worth it! Thank you Richard. CVS will be my pharmacy of choice knowing that I am being taken care of by such a thoughtful, knowledgeable pharmacist. Thank you, Gyda

You would think with all the one star ratings management would evaluate their pharmacy but apparently they don't care. I went in today looking for anti nausea medicine. I asked the pharmacist if she could help me. She literally told me to look for myself. I said I wasn't sure what to look for. I asked her to suggest a product. She said she didn't know and maybe I should go to Walmart. If I hadn't experienced it I wouldn't believe it. I will not be going back. I only gave them a shot this time because it was closer to home. I recommend one of the Walgreens in the area if you need a pharmacy.

Ridiculous that I cannot be served in a competent fashion. These people will go out of their way to stretch out any process that requires 10/15 minutes to hours, multiple. I have personally spent better part of days waiting for medication when they dane to finally get around to servicing me. Add in an argumentative old crone at the window, a full staff that can’t answer a phone, or blatantly ignoring calls from your doctor’s office and then LYING ABOUT IT. Go get your medication somewhere else— even if you live across the street and your insurance fully covers you only at this location. They will make every step difficult for you.

I find it very difficult to even get through to someone on the phone. This is the worst CVS I have been to. I live 1.5 miles away and will never go here again. They hung on me 3 times before I even spoke with someone. My wife had the same experience a year ago and switched her prescriptions to Walgreens and I said, "it was her". As usual I should have listened to my wife. BAD BAD BAD CUSTOMER SERVICE. DO NOT GO HERE.

Incompetent pharmacy tech. I had to sign up for a covid test. When i showed up i was informed that their computer system was malfunctioning. I understood and they politely told me that they would contact me to come back later that day once the issue is resolved. The incompetence comes in when i returned to take my test. No signs were placed up to specify the drive-thru lane, as you can only be in one lane in order to be given the test. I then had to provide my confirmation number multiple times to the tech. She apparently could not handle remembering a 7 digit number. By the 5th time i raised my voice which she panicked, backed away from the computer and tried to say the line "sir, if you are going to raise your voice i can't help you". I informed her that it was now the 5th time i had to