CVS

Carol has great customer service and is very helpful. She promotes a positive environment at CVS. I acknowledge and admire her persistence/work ethic. She is understanding, and also skilled at product knowledge , she is friendly/welcoming. I am thankful to have her help at cvs. And appreciate having CVS in our area. Thank you!

Carol, the Bemidji store clerk was extremely helpful to me finding products and price checking. There was a sale price discrepancy that Carol needed help reconciling with store manager, Felicia. Felicia needs big time training with her customer service skills. She ignored me, the customer, and seemed annoyed that Carol needed her help. After checking the sale shelf, Felicia decided that the product I chose wasn’t on sale because a number didn’t match, but the description on the sale sign was clear about the sale price. First off, false advertising. Secondly, this was not my problem, but I was punished for it. Third, no apology from Felicia. Actually, she continued to ignore my presence. What a crabby pants!!! I recommend much more customer service and management training (product pricin

So today I kept getting Googly eyes from Felicia Pederson the store manager so I asked her why she kept looking at me. She went off to say I’m not watching you I’m watching the self check out as she waved her hand out saying I’m not watching you very short tempered not professional at all. Felicia told me if I didn’t leave she was going to call the cops. I did ask her to call the owner and she refused saying she won’t be calling her boss on the weekend so I left. I’m a regular I always come here to coupon. But forget this store. I did call corporate and reported her.

I would like to start off by saying it is often a hassle filling prescriptions here, but it is not the employees fault. They are simply short staffed. Every time I come in, the workers are being verbally abused by customers for not being quick enough. Every CVS pharmacy employee I have talked to has been so kind and handled themselves with grace. I applaud them for working in such stressful conditions.

The woman managing this place is either bipolar or extremely insane…so unprofessional, rude and condescending. How she’s able to keep a role in management says a lot about CVS. They clearly do NOT care about their customer’s experiences, or the other employees that have to put up with this absolutely degrading behavior. Save your time, money and sanity and go a block over to Walgreens where you will be greeted with a smile, by kind, SANE managers. Not to mention Walgreens is actually CLEAN. Do they not wonder why they can’t keep any employees? IT ALL COMES DOWN TO MANAGEMENT.