Custom Eyes

These guys are fantastic. The owner is one of the most friendly people I’ve ever met. He helped me pick out some sunglasses that I really like, and he did a lens replacement for my current glasses in half an hour. Overall, excellent service. If you want to support a local small business, come here.

Don't get fooled by the good reviews and recommendations on reddit. I came here for those and highly doubt their creditability after my visit. The doctor insisted to recommend me contacts while I've clearly marked not interested and not needed in the new patient screening form. When checking out, the bill was a surprise because the doctor includes the contact fitting as part of it. When I said I don't need it, the doctor be like "You'll need prescription when you buy contact lens". No thanks, I'm really not interested in them.

If I could give -0 stars I will. After 4 months I still don’t have a pair of glasses I can use. I was told the prescription I went there with was not good. I paid for a new eye exam and still can’t see with that prescription. The man there was rude to me and told me, “he is not a magician” . He kept talking and will not listen to anything I have to say. Now I have to go elsewhere and spend more money to get a new pair of glasses. Avoid this place at all cost!!!! Don’t be fooled by the charming voice.

Similar to other reviews. I called and asked about pricing beforehand. When I went in the price of everything was higher than previously stated, there were many hidden fees (actually illegal in Massachusetts as of 09/2025). I didn't end up getting the glasses or contacts I needed because of this. The optometrist herself seemed okay, but the man dealing with sales was clearly trying to rip people off. I'll have to find another optometrist that respects their clients.

The customer service representative was extremely rude. I called to ask when my glasses would be available, as it has been 2 weeks and I am traveling soon. He got very combative and told me to take my money somewhere else and he didn’t need my money. I will be going somewhere else with better customer service.