Crossroad Pharmacy

Mr. Samuel politely called several times, helping me remember I have a prescription at his pharmacy. When him and I finally connected, he was polite and informative. He explained the prescription and answered all my questions. His pharmacy also delivers free of cost. On Saturday, someone knocked on our door and it was his son. It was nice to learn this is a family business. His son was very nice, greeted my daughter kindly & even interacted with our dog. He asked if we had questions, confirmed what I knew about the medicine and chatted for a little bit. Customer service is very rare these days. This family is kind and considerate. I look forward to continuing our business together.

My optometrist called in drops my son needs daily. Having to refill is a hassle each time. They don’t answer, their mailbox is full so you can’t leave a message, and they are ALWAYS late delivering. I was scheduled to receive the drops yesterday, they won’t respond today and we go out of town tomorrow. Sure enough they will show up and be no good so I’ll have to wait forever again. Now my son will go further without his drops. Last time I order here. This place is terrible.

I had a good experience. They gave me an option to pick up on same day or deliver the following day. Also, checked with me to remind me the pickup instructions and time, went above and beyond to wait longer than closing time when struck in evening traffic. Thank You!

My son's optometrist called in a prescription refill 2 weeks ago for eye drops. I had to call again last week, and the pharmacy said they would deliver this week. I called the optometrist office to inform them that the drops have not yet been delivered. My son is completely out, and he needs these daily for his treatment, or his eyes will get worse. This is unacceptable. I have already reported this issue to the optometrist, and I hope they choose a new pharmacy in the future.

I am VERY DISPLEASED with this pharmacy. We do not live in Wylie. This pharmacy is reasonably priced. However, this pharmacy came highly recommended by the Opthalmology Office that my son is a patient at. My son is disabled and has to have a specific prescription and can not go without it. They do not communicate, the “manager” is not personable, they do not return phone calls but definitely charge your card for a prescription that is never delivered. Prime example would be i called on Monday 6/5/23 to refill my sons medication. I called today 6/7/23 for an update on when it will be delivered. I was told by the “manager” who states she doesn’t recall speaking to me that the delivery person would be here within the hour. That was at 11:00 am. At this time it is almost 3:00pm and still no pr