Crimson Heights Health & Wellness

My mother was there in December 2025 to January 2026 posthumously replacement surgery. Needless to say, I wouldn't recommend as I was dissatisfied with the administrative team. I had to send a semi aggressive email concerning the care and their lack of effort. No one from management communicated with phone numbers and contact personnel, etc... Housekeeping upkeep was sad as her room needed paint touchup on walls and floor cleaned daily. However, her aides, techs and nurses were friendly and did their job that I could tell as well as social worker. My other family members complained of rude nurses and complacent staff; hanging out and noise. PT staff was professional but I think their ratio of patients my be high. It was days would go by without the therapy. Staff shortage was evident a

I cannot begin to express the gratitude that I have for Melissa and the staff at Crimson Heights. My mother's stay was not that long, but she had been there previously for respite care. The service and quality of care is unmatchable. My mother was previously at another facility and we had her transported to Crimson Heights and there is no comparison. The quality of the coordinated care was impeccable. The nurse practitioner that treated my mother would also call me directly and I had his cell phone number. My mother was incontinent and also bed bound and could not speak from a atroke. The fact that they have a specialist wound care nurse who's only job is to treat wounds and bed sores is amazing. Of course no facility is perfect and you must remember that a nursing facility is not the same

Terrible Care for my mother. The room was not clean when we arrived, and we never got aid materials that we were promised. Management was not concerned about any problems. the weekend staff was very limited. My mother was a fall risked, and we would call for assistance to the restroom. Either the staff was a no show or we had to wait too long and she had an accident in the bed. Nurses were unconcerned about helping. Food was horrible, served sandwiches for three out of four meals on very old and dried out bread. The only thing good I can say is that the nurse's aids were great. I would not send my worst enemy there. They should be shut down. The only reason I gave the one star is because I had to.

One of the worse experiences for our family. Walking in, the building looks new, well decorated, and clean, but there's something definitely wrong. My husband, who is a brain cancer patient and has some issues with communication, came in for skilled nursing following colostomy surgery. I was assured, Crimson could well handle his needs. First off, the night we were discharged from the hospital, the Crimson staff seemed irritated we were there and showed it, nor were they prepared for him. We never received any paper work about Crimson or who to contact after hours, rules, what we could expect, nothing. Two days in, no doctor, nor any information on when one would show up. I was concerned about my husband who was not feeling well and instead of contacting the doctor or nurse practitioner,

VERY UNACCEPTABLE STAFF. DON'T LET THE GOOD LOOKS OF THE OUTSIDE OF THIS FACILITY FOOL YOU! This place looks so inviting with the physical presence of the building. The facility looks so nice from the outside but the nursing staff and employees are totally opposite! I had my mom in there for 5 days for respite and she is a paralyzed 84 year old woman that can still speak her mind. I went to check on her one day during the weekend and the front doors were locked. Sign in front lobby says to push the button and ask for assistance. I did that and nobody answered. I knocked on the window/door and no person ever came! Another family came to see their loved one and also experienced the same silent treatment. I decided to walk around the facility to knock on other doors and get a response. I ha