Corey M. Notis, MD, PA/Associates in Eyecare-Union

I've never felt so compelled to write a review of a business, but the lack of respect and service I received as a customer has made me want the public to be wary when considering this eye doctor to be a good fit for them and their family. My initial visit went well. Nothing out of the ordinary. The doctor that attended me was training an apprentice. The apprentice had made a mistake in taking down measurements of my sight as I overheard in conversation with the attending doctor. I didnt think much of it, especially since I know what its like being trained in the field. I received my prescription a few weeks later. I scheduled a second visit for a re-check because my vision hadn't fully improved with my new prescription and was made aware that I was already past the 60 day trial period. I

The staff are respectful and my doctor is excellent. This location's respect for my time is completely nonexistent. I arrived 5 minutes before my appointment time, and ended up sitting in the waiting room for almost 45 minutes before being seen. During the appointment, I had my pupils dilated and waited 15-20 minutes for the dilation to take full effect (which is normal). What was not normal was waiting in the exam room for another 20 minutes before the doctor came in. From beginning to end, my entire, routine appointment took two entire hours to finish. There was zero communication about how long I would be waiting or possible delays. There was zero regard for how long myself and the other patients were sitting in the waiting room. A suggestion: when a patient is checking in, make them

Rude and incompetent staff. I do NOT recommend this place, especially if you have kids. I was informed just one day before my appointment that I needed a referral, which caused me unnecessary stress while I was at work because they refused to help by contacting the referring office themselves. On the day of the appointment, I had an emergency and was running late. Even though they told me they offer a 15-minute grace period, suddenly that “didn’t apply” to my appointment. They seem to enjoy making things harder for patients. Overall, just a very unprofessional experience.

After I had my exams in the Union office, I asked for my medical records. The office supervisor, Ms. Chun, was rude. She told me that my records were dozens of pages long and that patients must pay $1.00 per page, even I have Medicare insurance. I asked if she could email me the records. She raised her voice and said, “Email would be the same price — $1.00 per page!” She said that their office policies were made by her supervisor, Benny Sanchez.

Really so terrible. Went there the dr I saw had no personality. I had tear duck plugs put in and she didn’t put them in right and one was scratching my eye. I’m a working mom and I don’t have time to go to the drs office everyday due to their mistakes. I tried to go in before I started my 12 he shift and they knew I had work within 45 mins and took forever to call me back so I walked out. If you messed up don’t you think you should provide good care to make up for your mistake? Regardless, even when I was there another patient was also upset with the front desk and they were arguing. They definitely did my vision test incorrectly - they said my vision improved?? That typically does not happen so I didn’t want to waste money getting new glasses for an incorrect script I went to another eye