Consonus Oregon Pharmacy

I cannot stand this company. Unfortunately my mom's assisted living used consonus, but it is so difficult every month paying this bill. I am never able to log in. I usually have to call, and the person on the other end of the phone is incompetent. The reason I don't have automatic payments is because they didn't know how to sign me up. I've just spent 30min trying to pay this bill. No luck.

This pharmacy service has the contract to supply meds to the memory care center where my mom lived until she passed away in the third week of January. They billed us after she died…statement dated 1/31/22…for meds they supplied expecting her to pay the bill. I explained the total value of her estate was zero. They said they would take care of it but just I got another bill. When I called, the guy I talked to said they had turned the bill over for collection. All other health care providers have been way more understanding than these guys. If you have a choice, don’t choose Consonus. Update: This issue was later resolved to our satisfaction.

My doctor called them before sending my prescription to be certain that they COULD fill an emergency prescription for life sustaining medication. Consonus told my doctor that they would have no problem filling this prescription AND delivering it to me that night (a Friday). This was the only reason we chose to do business with Consonus that day. But after our doctor confirmed this with them, we heard NOTHING more from Consonus. That is, until WE called them early on Sunday. They said “sorry”, but that they had no way to fill the prescription - and we'd have to get it from someone else! W. T. F. !!! Why did they tell the doctor that it would be no problem!?! This prescription is very common, and we COULD have gone to any local pharmacy Saturday morning had they not lied - OR - if t

A big THANK YOU to Doug, who expedited my medication’s on a holiday weekend!!! Great customer service. :)

Good service and very nice pharmacists. Billing sometimes is a bit hard to follow but if you can get them on the phone they are pretty helpful!