Columbia Family Eye Care

This is a VA preferred community eye exam center , therefore the review is solely on an annual eye exam experience. Staff were friendly and exam was thorough. Inside the shop was clean and well organized. Parking is convenient. Even though I didn’t order glasses here but from the prices they told me, they do have a good selection of reasonably priced frames. Definitely was a satisfactory first experience.

My lens fell out of my eyeglasses and my ear cushions were falling apart. They put the lens back in and put on new ear cushions for free and very timely. You will not find a better eye exam and glasses fitting in Howard county.

First experience was great! Staff and doctor were very nice. Large variety of frames to choose from and the office was very clean and organized. Would definitely recommend!

Ordered glasses. Went to pick them up. They couldn’t find my glasses. When they did find them, they were all smudged so I asked for a cloth and wiped them myself. I could not see through them, clearly there was an issue. I allowed them to access the problem and turns out Haley typed in my prescription wrong. They offered to reorder the correct lenses and I said no thank you, I just want my money back I’m not impressed. Haley said, “you’re not impressed by a typo? I’m dyslexic. This happens all the time” and laughed. So… I’m wondering why is someone with dyslexia not triple checking her work when she’s entering prescriptions in? She is wasting company money and costumer’s time. Anyways, I go pick up my food that I was hoping to enjoy while wearing my new glasses but instead was dealing with

Signed the contract for CRT contact lens treatment for my kid for $2000. It includes the lens fitting and follow up visits. When signing the contract, I specifically asked if it would cover any discomfort or anything wrong during the CRT contact wearing. They answered yes. No one told me the infection was not covered. During one of the follow-up, I talked with the doctor about eye infection, he encouraged me to make same day visit if infection happens and said the infection could be due to many reasons and it could be sign the lens does not fit well. So, It again assured me that my understanding of the contract is correct that any discomfort or other symptom related to the CRT lens would be taken care by the doctor under the contact. Then the infection happened and I took my daughter ther