CityMD Westchester Square Urgent Care - Bronx

This has been the worst experience I ever had at a urgent care. As someone who turned 26 and was priced out of health care with my mother’s plan I decided to visit the doctor on my own terms and take care of my health. I haven’t been to the doctor in years but I needed to change that. I’m a chronic asthmatic and need pumps daily. I went for more pumps since I was out and I simply asked for a prescription that I’ve only known since I was a kid ADVAIR. This was something my health insurance covered while under my mother’s. I’m now on my own and my new policy didn’t cover those and prescription expired. I had to pay a $25 co pay which is fine I’m an adult now. My visit was VERY quick. I was asked a few questions why I was there etc and didn’t seem like anyone cared. Doctor comes in I say th

I would like to share my experience how I went to this office @CityMDWestchestersquare with five sick children, including myself. The wait time was short, Hence, the one star. We got in the back they put us all in one room. We had one chair and were told that it was a fire hazard to bring in any other chairs, so the children had to sit on the floor or stand up all around the room while they were sick. We were tested for flu and notified that we were all positive. This is where it gets crazy. He never looked at anything on us. He never checked anyone for anything. He just came in and offered medicine. He never looked at anyone’s eyes, ears, nose or throat. He didn’t say cough. He didn’t do anything.My four year year-old would be celebrating her birthday today. She had a lot of pain in her

Although i appreciate the doctors at this location, I have an issue with the medical assistant that works at this location. Her energy is so off putting, she is very passive aggressive and really rude. I really do not want to be serviced by her whenever i come to this location but it seems like there’s only one medical assistant and it’s her. She’s not pleasant nor is she welcoming. She needs a client facing training. We come to CITYMD to treat whatever it is that is wrong, last thing i want to experience coming in here is dealing with a rude medical assistant.

Nia Grace and Dr. Keefer were incredibly understanding and supportive throughout my experience. They made me feel genuinely cared for—not just as a patient, but as a woman seeking help and information. Their approach was kind, informative, and respectful, and I never once felt judged or overlooked. It was clear that their goal was to make sure I felt safe, heard, and fully informed. Anyone receiving care from them is truly in good hands, because they go above and beyond to ensure you're supported every step of the way.

I Went today with chest pain the staff was so kind. I had a EKG done, the nurse and doctor were both excellent and attentive.