Cincinnati Vision Group - Tri-County

I had an excellent experience at Cincinnati Vision Group. Dr. Ellen Grubb was professional, thorough, and incredibly patient. I had serious concerns about the potential heritability of detached retinas after my 83 year old mother recently underwent surgery. The specialist at CEI recommended I discuss it with my primary eye doctor. Dr. Grubb took the time to answer every question without interrupting me. She explained the hereditary factors clearly, reviewed my retina scan with me, and made sure I understood exactly what she was seeing. I left that portion of my appointment informed and relieved. The entire staff was polite and courteous. Once my exam was complete, Jami Teal, Office Manager, handed me over to Cheryl for eyeglass selection. Even though I found a pair of glasses right away,

Amazing! It was my first going to Lens Crafters and the woman that helped me was attentive, patient, and kind! She was even helping me look for glasses that will fit my style. And my style is big and unique with frames. The doctor I had was also amazing and kind. I had a great experience with everyone there from beginning to end.

I have been going to Dr Kenkel & Associates most of my life without issue. But since this location has been taken over by Cincinnati Vision Group, my experience has been awful. First, I couldn’t confirm my appointment because somehow it was double booked in their system. Called and got that straightened out. I was given a different doctor. I had been seeing Grubb previously, who I love. But had doctor Clark this time. She insisted I have terrible eye allergies and recommended drops for dry itchy eyes. I actually laughed because my eyes aren’t dry or itchy and I don’t have allergies. She also insisted I needed multifocal lenses, so I was charged more for the exam. She ordered several different sets of multifocal for me to try and I honestly couldn’t tell a difference, or they actually made

I was able to be on Christmas Eve!!! The service received was EXCELLENT. From the phone call to schedule, the check in process and getting the testing was the first time the tech gave very clear instructions, let you know exactly what she was doing and for the first the dreaded puff of air did not take FOREVER for me to get through because she let me know exactly when to expect it. Then the actual exam with doctor was just a very pleasant experience. I think I’ve found a permanent vision provider!!! Great work!! 10/10 very much recommend!!!!

Although I was the last appt for the day, everyone was very pleasant and helpful as if I was the first client for the day. Great morale and I'm glad to have finally found an eye doctor that listens and takes the time to figure out what works for you and your situation. See you all in a year!!!