Cibolo Creek Health and Rehabilitation Center

Currently have a family member in there and the nursing service is not very good. An elderly person sitting in a dirty diaper for over 3 hours.... very much neglect. Nurses have been told 2 or 3 times and say we'll get to it. The administration better get on top of this type of situation because if things don't change a complaint will be sent to the Texas Health & Human Services Commission (HHSC) Complaint Intake and the Long-Term Care Ombudsman.

I was in Cibolo Creek for two weeks in 2021 after knee surgery. My care was great. Back again in 2022 after another knee surgery replacement. Care was good and therapy with Kim and Vanessa was great. Staff was always concerned about my care. In 2024 returned again with my husband who was cared for after leg amputation. His care and therapy was great and he loved playing dominoes, bingo and attending the music presentations that were offered. His nurses were very attentive. We both were very pleased with our care!

My mother was in Cibolo Creek as a long term resident. She was there for over 10 years and I cannot say enough about the care my mom received. The staff was very sweet and concerned for my mom. I was always kept up to date on what treatments she had what medications she took. Unlike some reviews I read I did not smell urine all the time. Sure if someone was being changed and I happened to walk by. But I rarely smelled anything. That stuff happens anywhere. My mother’s room was always clean my mom was always clean her hair was washed and brushed. Linda Lee the activity director was exceptional in keeping up with the activities for the residents. They were always doing something. She was great in getting my mom up and out to play chicken foot dominoes, music, bingo and holiday activities.

My journey with Cibolo Creek started in April 2021 when my Dad fell and broke his foot. It was during Covid so restrictions were everywhere. After Dad's surgury (age 95) he was told no weight on that foot for 10 weeks! I was devastated about having to leave him somewhere. I called The Center in Boerne and spoke to the director, Olivia Burdick. She immediately said Cibolo Creek is where she would strongly recommend. I thought he would move back home with me after the 10 weeks but he said he liked it there and he felt it was the better option. He said if he came home with me I would need help to care for him and he was very well taken care of there. I was able to visit him daily and he had found his new home. He loved a schedule so he went down to the rehabilitation gym every morni

We had an awesome experience with the facility and my elderly mother. Teronda was our intial point of contact and was absolutely amazing at her job and helped us through the process and continued to be available throughout mom's stay. Kudos to her. Brittany, one of her nurses, provided a level of interest and care that was second to none. She was always available for updates and knew everything that was going on with mom. Last, but not least, Angie who worked the weekend days with mom was incredible and provided such upbeat, positive interactions with mom that really seemed to improve her mood, and certainly ours as well. We would recommend the facility to anyone wanting compassionate care for their loved one. - Yancy Blalock